Resource Planner - Colombia - IntouchCX

IntouchCX

Empresa verificada

Colombia

hace 2 semanas

Publicado por:

Carolina González

beBee Recruiter

Descripción

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results.

For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

We are changing the way people think about customer service, and we need your help

We're looking for a Resource Planner to join our Workforce Team, who supports IntouchCX's resource planning initiatives from a staffing point of view.

This role is responsible for scheduling, tracking and assisting in the execution of intraday staffing management, ensuring staffing levels are sufficient to meet our overall performance goals.

As Resource Planner, You Will

Manage all daytoday activities in Workforce Management
Manage schedules, exceptions, data tracking and Service Levels
Monitor daily Key Performance Indicators to diagnose emerging trends and adjust staffing as required
Maintain employee information and its accuracy on an ongoing basis
Plan and create new hire schedules while tracking shift availability
Report by program as required

As Resource Planner, You Have

University or College Degree in a related discipline
Computer Science, Marketing, Communications or Business (a combination of work experience and education will be considered)
Advanced knowledge of MS Word, MS Excel and Outlook
Adaptability to learn a variety of software programs including Aspect, Teleopti and Genesys (prior experience in one of these platforms is considered an asset)
High level of accuracy regarding data entry
Strong analytical and problem solving skills
Willingness to learn and adapt to working in a fastpaced environment
The ability to multitask and selfmanage the work day