Cloud Partner Success Manager - Bogota, Colombia - Acronis

Acronis

Empresa verificada

Bogota, Colombia

hace 2 semanas

Publicado por:

Carolina González

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Descripción

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on.

We are in an exciting phase of rapid-growth and expansion and looking for a Partner Success Manager (Long Tail Partners) who is ready to join us in creating a #CyberFit future and protecting the digital world

As Partner Success Manager you will bring experience in Account Management and have a passion for Data Protection and Cyber Security.

You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud.

Your main goals will be to drive drive Annual Recurrent Revenue growth through account planning with dedicated partners, increase adoption of new services, retain a partner and create a best in class partner experience which is the key differentiator of Acronis.

WHAT YOU'LL DO

Know Acronis cloud products stack
Drive quarter over quarter cloud revenue growth working through assigned partners
Build and maintain relationship with all accounts in assigned partner list
Activate and enable new partners with Acronis sales and marketing tools and programs
Train and guide new and existing partners through onboarding and enablement stage equipping with all needed knowledge, resources and tools for existing and new products
Support partners on daily basis on business and technology development
Make partners sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partner
Drive partner's satisfaction being trusted advisor and single point of contact on the entire partner lifecycle
Put maximum efforts to avoid churn and retain a partner
Maintain a regularity/frequency of contact with every partner depending on priority
SLA to partner's request ideally 23 hours, but not more than 1 business day
Cooperate with all related departments at Acronis to resolve partner's issue
Escalate partner's issue to a Manager in case a delay/lack of response/inability to help from other departments
Use main tools in daily communication with partners, Zoom (preferably video calls)
Maintain notes for all his/her partners in Salesforce
Partner Profile, Account Plan, Relationship History
Monitor performance of managed partners on Power BI and using other corporate tools and resources
Regular calls with Cloud Distributors to validate and review list of newly signed Partners, match performance

WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)

Equivalent industry experience
Channel sales\ Partner account manager \ Channel development position within a software vendor, with a minimum of 3+ years sales and marketing experience in the software industry
In depth channel and field sales experience with understanding of cloud market business model
Strong presentational, communication and interpersonal skills with the ability to clearly articulate product's different features and answer all customer questions
Selfmotivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fastpaced environment while still maintaining a highlevel of accuracy
Teamplayer with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunities
Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies
Highly persistent in followup conversations, negotiations and closing sales skills
Strong interpersonal, planning and time management skills
Fluent English

WHO WE ARE

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide.

Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

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