Administrador CRM - Bogota, Colombia - iMarket Listings

iMarket Listings

Empresa verificada

Bogota, Colombia

hace 3 semanas

Publicado por:

Carolina González

beBee Recruiter

Descripción

Responsibilities:

The electronic Constituent Relationship Management (eCRM) & Integrations Administrator will have a significant role in the eCRM implementation and will be responsible for responding to user needs by designing and implementing system enhancements, developing strategic procedures and upgrades, managing system configurations, improving network infrastructures related to integrations, and ensuring accurate data exchanges between the eCRM and its users.

Must have experience using Freshworks CRM.

Qualifications:

Serve as system administrator for the eCRM, Engaging Networks.
Oversee integration between Engaging Networks.
Participate in all phases of the eCRM implementation.
Please ensure data flows and custom syncs to/from properly; please monitor timeouts/failures.
Oversee data flows to/from eCRM to thirdparty platforms such as Mobile Commons and New Mode.
Could you set up guidance around Appling Interfaces forusage?
Please set up direction around eCRM API (Application Programming Interfaces) usage and make sure correct.
Manage system configurations and security settings for the eCRM.
Initiate security policies and settings for eCRM users.
Train eCRM users on standard operating procedures and best practices within the eCRM.
Serve on operational systems and data governance team.
Please be sure to proactively and professionally communicate with all eCRM stakeholders.

Work closely with Web Developers to:

Resolve functional issues.
Rollout enhancements and security improvements as needed.
Test Upgrades of eCRM and BBCRM.
Maintain high data quality/integrity within the eCRM and BBCRM
Able to be flexible and adaptable to handle multiple projects.
Meet with the eCRM manager and monitor the requested enhancements/customization list. Have other duties been assigned to you.
Must have experience using Freshworks CRM.
Must have experience implementing and administering an eCRM using Engaging Networks.
Experience with an enterprise CRM, preferably Freshworks.
Experience preferred with API Integrations.
Familiarity with web programming languages (HTML, CSS, JavaScript).
Strong desire for continual learning to deepen current knowledge of eCRM toolsets and build skillsets for unfamiliar solutions.
Willing to proactively communicate with fellow team members and crossfunctional stakeholders from various user groups.
Prepared to work independently and proactively solicit feedback and support from team members as needed.
Must be a team player able to support any aspect of the project as needed to ensure project success.
We are committed to building and strengthening a culture of inclusion within and across teams.

Personal Characteristics:

Selfmotivated individual with personal initiative, a flexible attitude, and the ability to multitask and work with shifting deadlines
Able to work extended hours when necessary
Extremely conscientious with great attention to detail
Highly creative, not only unconventional thinking but knows how to push creativity within more controlled project parameters and client brand standards
Excellent communication and language skills
Strong interpersonal skills, including diplomacy, tact, and assertiveness, as well as the ability to manage and communicate well
Ability to work independently, as well as part of a team, and perform under pressure in a fastpaced environment

How we do make your work (and your life) easier: