Validation Application Specialist - Colombia, Huila - Thermo Fisher Scientific

Thermo Fisher Scientific

Empresa verificada

Colombia, Huila

hace 2 semanas

Publicado por:

Carolina González

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Descripción

The Validation Application Specialist will be a part of the global HID Professional Services (HPS) team tasked with developing and delivering validation service solutions and training for the entire portfolio of Thermo Fisher Scientific HID products to forensic science laboratories in Latin America.

What will you do?

Execute HID Professional Services (HPS) projects, ensuring high quality results, and customer satisfaction through all phases of project, including coordination and collaboration with cross functional NA teams.
Maintain a high level of communication with customers to ensure a clear understanding of needs and verify successful execution.
Identify opportunities to increase project efficiency and reduce costs of project execution without sacrificing quality.
Foster regular communication and build productive working relationships with global HPS colleagues and other HID team members (such as Product Management, Marketing, Sales, Support, Product Assurance, R&D)
Troubleshoot issues related to the forensic science workflow, assays, software and/or instrumentation. Interprets customer needs and identifies resolution pathways that address the specialized needs of the forensic customer and may include gathering support or inputs from sales, manufacturing/QC, R&D, or other internal functions.

Education

B.S or M.S in molecular biology, chemistry or related discipline. PhD in Molecular Biology or Forensic Sciences is a plus.

Experience

Minimum of 3+ years working in a forensic DNA or human identification laboratory or providing support to customers in the biotechnology industry.
Experience in performing validation work in forensics or other regulated markets.
Proficiency in the interpretation of forensic DNA analysis results and familiarity with challenges faced by forensic DNA analysts including mixture interpretation.
Familiar with global validation requirements; auditing experience is a plus
Technical proficiency and excellent analytical skills, with demonstrated expertise across the forensic DNA analysis workflow utilizing Applied Biosystems kits, instruments and software
Experience in developing and delivering technical training or presentations, and conveying scientific principles
High level proficiency in Microsoft Excel and Word
Is customercentric and keenly aware of markets, trends, and competitors

Knowledge, Skills, Abilities

Effective organizational and time management skills
Detail oriented, analytical, data driven, and ability to solve complex problems
Highly energetic and selfmotivated. Able to work independently and as part of a team.
Ability to build relationships across different business functions and business units
Comfortable with making decisions with some level of uncertainty
Passionate about challenges, problem solving, and learning new things
Takes initiative and demonstrates a sense of urgency, optimism and a "can do" attitude
Ability to present to all levels of an organization internally and externally
Excellent written and communication skills
Identifies opportunities for new services and trainings to drive direct revenue and support business objectives
Works closely with the regional commercial teams to meet diverse customer needs in a global market
Confident leading discussions with customers to optimize service packages and address technical needs.
Ability to drive business processes of change opportunities that lead to efficiency improvements or other benefits for the business.
Advanced English required

Working conditions