Iberolatam Digital Transformation Manager - Desde casa, Colombia - Teleperformance

Teleperformance
Teleperformance
Empresa verificada
Desde casa, Colombia

hace 2 semanas

Carolina González

Publicado por:

Carolina González

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Descripción

Overview:

Responsibilities:


  • Drive all phases of business and solution development, including research, analysis, due diligence and evaluation of final solution/proposition of DIBS opportunities.
  • Promote growth by taken initiative to identify and cultivate new clients and business opportunities and identify opportunities to provide additional client value and extension of existing client relationships.
  • Work actively with BizDev and Operations in Hunting and Farming Opportunities.
  • Supports Ibero
  • Latam System Management strategies.
  • Support and manage the daily/weekly/monthly tasks for top client opportunities.
  • Prepare and validate client presentation and material for the TAP Assessments.
  • Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate.
  • Participate in client meetings as required.
  • Estimate costs of new solutions and associated benefits. Develop detailed business cases with ROI, Payback Period etc.
  • Understand critical business, operating and technology risks and develop mitigation plans.

Qualifications:

  • Bachelors or higher education degree with business administration, marketing, and related careers.
  • English level: C1.
  • Knowledge in
    Business Process Reengineering, Transformation, Lean Six Sigma, RPA, Machine Learning, Analytics, Program Management, Workforce Optimization
:


  • 5 to 8 years of experience in transformation/digital technology.
  • Certified or trained lean Six Sigma Black Belt/ Green Belt on or before 201
  • Good to have: Experience in Call Centers and Technology Industry.
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