Field Support Engineer - Bogota, Colombia - Signify

Signify
Signify
Empresa verificada
Bogota, Colombia

hace 3 semanas

Carolina González

Publicado por:

Carolina González

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Descripción
Job Title

Field Support Engineer


Job Description:

We're looking for a Field Support Engineer to join our North Latam Market Quality Team based in Bogota, Colombia.

Working for Signify means being creative and adaptive.

Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career.

Together, we're transforming our industry.

As the world leader in lighting, we're constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we're breaking new grounds in data analytics, AI, and smart homes, offices, cities and more


Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

As a Field Support Engineer you'll be responsible for:

  • Drives for high levels of customer satisfaction by ensuring timely and correct solving of complaints, inquiries and requests related to technical product related topics. Executes recall activities.
  • Analyzes & solve complaints, on or off-site. Drives root cause analysis and preventive action. Keeps customers proactively informed and flags patterns of complaints towards management.
  • Involves Quality management/Business to obtain solutions in event of timely escalated complaints.
  • Keeps complaint data base up to date. Provides input to improve the functional working of the complaints tool.
  • Understands and applies the relevant warranties related to our products and systems when executing customer resolution activities. Is able to identify upsell opportunities.
We're on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch

What you'll do- You ensure timely and qualitative on-site execution of supporting field services that provide the customer with a positive customer experience- You understand customer needs & resolve issues using technical knowledge and our support network- You enable further business opportunities in customers' installed base through maintaining close relationship with the customer


Your qualifications- University degree, preferably Electric/Electronic Engineering is necessary to perform more complex and varied support and resolution activities.- Product warranties and aftersales process experience is a must.

Electrical Safety knowledge is required and compliant with local regulatory Health & Safety authorities. Strong collaboration and execution skills. Possesses learning agility.- Communications skills are a must, also commercial awareness.

What you'll get in return


We're offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles.

Learning is fundamental to our culture. Through continuous learning, we are transforming the industry.

You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

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