Continuous Improvement Specialist - Bogota, Colombia - Johnson & Johnson

Johnson & Johnson

Empresa verificada

Bogota, Colombia

hace 3 semanas

Publicado por:

Carolina González

beBee Recruiter

Descripción

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.

Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years.

Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

At Janssen, we're creating a future where disease is a thing of the past.

We're the Pharmaceutical Companies of Johnson & Johnson, working tirelessly to make that future a reality for patients everywhere by fighting sickness with science, improving access with ingenuity, and healing hopelessness with heart.

We focus on areas of medicine where we can make the biggest difference:
Cardiovascular & Metabolism, Immunology, Infectious Diseases & Vaccines, Neuroscience, Oncology, and Pulmonary Hypertension.

We are Janssen.

Our mission drives us.

Our patients inspire us.

We collaborate with the world for the health of everyone in it.

We are searching for the best talent for
Continuous Improvement Senior Specialist to be in Bogotá, Colombia.

Purpose:

The Continuous Improvement Senior Specialist is responsible for managing continuous improvement projects, Individual work to identify continuous improvement driven by SLAs, process efficiencies, cost reduction, or other organizational requirements.

Technical support for all platforms to connect customers through SFDC, Genesys, EDI services, JJCC Portal, as well as monitoring supplier services EDI contracts.

You will be responsible for:

Works to manage special projects and initiatives.
Collects data and reviews operations reports to understand areas for continuous improvement.
Work with process owners and Customer Service Leads to support project identification, prioritization, and selection process.
Coordinate operational excellence initiatives across Customer Service organization to optimize effectiveness and efficiencies.
Use project management tools and established metrics to drive execution of improvement and process excellence projects.
Influence key stakeholders to support organizational change.
Technical support for all platforms to connect customers through SFDC, Genesys, EDI services, JJCC Portal
Monitoring supplier services EDI contracts.

Qualifications:

Qualifications and requirements:

Education:

University/Bachelor's Degree or Equivalent

Experience and Skills:

Required:

24 years of relevant experience driven continuous improvement projects
Technical skills: MS Office, SAP, CIC, SalesForce, Genesys
Ability to make quick decisions; Perform efficiently and effectively.
Deal with multisource of information Demonstrate proficiency in written and oral communications
Functionwide Initiative(s)
Cross-Functional Experience (internal & external to the Customer Service Organization)
Enterprisewide or sectorwide JJCS Initiative(s)
Exposure/Experience in functions external to Customer Service Organization (internal & external to J&J)
Project Management Experience
Regional/ Global Experience
People Development