Customer Support Team Member - Colombia - TaxDome

TaxDome

Empresa verificada

Colombia

hace 3 semanas

Publicado por:

Carolina González

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Descripción

Customer support team member

TaxDome is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients.

We're looking for an outgoing sales representative to communicate with new customers to generate new revenue and retain existing customers.

About the team:

We are a USbased SAAS firm targeting the accounting industry. In other words, we use technology to solve business problems for accounting firms we are not accountants. For you, this means you will be communicating with accountants about their business processes and helping them see the value in our software which can help them grow their business and revenue. You are not expected to be an accountant, know how to do accounting or even be good at math. But we expect you to be prepared to understand our users' needs in order to offer more effective assistance
Our team is 300+ people (in over 40 countries) we are a distributed team built on the principle of selfmanagement
Access to management you will collaborate closely with the Head of Customer Support (along with the sales team) in a supportive environment

Customers love us:

We have over 5,000 positive reviews online.

When we go to trade shows, customers often say, "Where have you been, I've been looking for this for years" In many ways, our product sells itself.

Your job is to convey that benefit and expand our market share.

Customers will love you:

Are you someone naturally inclined towards finding solutions and driven by the desire to connect with customers? If you possess the ability to convincingly present ideas, while also valuing the importance of truly understanding customer needs, we have an exciting proposition for you.

Join our dynamic team in the role of Customer support, where your adeptness at attentive listening and your strong sense of personal responsibility will be highly valued.

If you are motivated by the prospect of genuinely contributing to our customer's satisfaction, we encourage you to explore this enticing opportunity further.

Join us, and together, let's forge meaningful connections and drive successful outcomes.

Responsibilities:

Dispatching tickets to various functional customers teams;
Ongoing learning and staying uptodate on all relevant products and technologies;
Providing phone support, Zoom 1:1 meetings for end customers;
Proactively identify issues that may affect customers and escalate them for resolution.

Our expectations:

Fluent in English; other languages is a plus
Experience in a Customer Service environment or an international business setting
Experience in the SaaS industry is a plus
SaaS sales experience is a plus
Basic tech knowledge
Onboarding of new/retaining old customers is a huge plus

- customer-centric approach in work and communication

Willing to accept new challenges
This position requires your own equipment (PC or laptop, web camera, etc.)
Excellent internet connection
Commitment to goals and objectives

Work format:
independent contractor, EST

Compensation: 16-27k+ per year, depending on experience. We offer a competitive bonus structure that depends on reaching them and on personalproductivity.

Benefits: