Customer Service Representative Inglés B2 - Colombia - Solvo Global

Solvo Global

Empresa verificada

Colombia

hace 3 semanas

Publicado por:

Carolina González

beBee Recruiter

Descripción

Job description:

The Client Services Specialist will be responsible for setting the tone for the day to day interactions with clients and will act as the first touch point guiding them through an incredible experience.
Build strong relationships with clients.
Deliver exceptional client support in accordance with our quality guidelines.
Partner with team members to provide a holistic approach when solving client issues across product swimlanes.

Responsabilities:

Independently triage, troubleshoot and resolve client issues promptly and accurately.
Use good judgment to escalate issues to leadership.
Work closely with appropriate stakeholders to resolve client inquiries.
Appropriately utilize available resources to resolve client issues.
Seek opportunities to expand skill set vertically or horizontally.
Call answering

Skills and qualifications - Hard and soft skills:

1-3 years in a client or customer service role.
13 years utilizing a CRM system with great technical aptitude.
An ability to 'Keep execute'. You must be comfortable living in a world of gray, adapting your service to each client in order to resolve their inquiries
Ability to use critical thinking, complex problemsolving skills and independent judgment to resolve issues
Proven selfstarter, taking ownership and accountability over your work
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
A passion for delighting clients
Bachelor's degree

Horario:
Disponibilidad de 8am a 8pm Lunes a Viernes

Site:

MEDELLÍN

Ingles:
B2+/ C1

Tipo de puesto:
Tiempo completo, Indefinido

Salario:
$ $ al mes

Experiência:

Customer service: 2 años (Obligatorio)
Tech support: 1 año (Obligatorio)

Idioma: