Product Operation Specialist I - Bogota, Colombia - Twilio

Twilio

Empresa verificada

Bogota, Colombia

hace 2 semanas

Publicado por:

Carolina González

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Descripción

See yourself at Twilio:

Join the team as Twilio's next Product Operations Specialist (L1)

Who we are & why we're hiring:

Responsibilities:

In this role, you'll:

Assess the nature of product or service issues and resolve basictointermediate level problems.
Log customer interactions and tag/categorize issues accordingly.
Respond to and action incoming carrier partner notifications.
Quickly and confidently triage complex issues via documented internal escalation paths.
Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area.

Qualifications:

Required:

You're thorough, organized, and detailoriented, and you're able to prioritize and execute multiple processes.
You're empathetic and customer centric to the core.
You're a clear verbal and written communicator.
You're introspective and committed to continuous selfimprovement.
You're capable of learning quickly and mastering complicated systems.
You're capable of working independently but also energized from working within a team and crossfunctionally to achieve the company's goals.
You're able to complete tasks in core area within SLAs.

Location
This role will be based remotely in Colombia.

What We Offer:

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.

Offerings vary by location.

Twilio thinks big

Do you?:
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

If this role isn't what you're looking for, please consider other open positions.