Support Engineer in Sccm, Antivirus - Bogota, Colombia - Unisys

Unisys

Empresa verificada

Bogota, Colombia

hace 3 semanas

Publicado por:

Carolina González

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Descripción

We Believe in Better
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work.

Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

Learn more about Unisys and our key solution offerings:Unisys, Stealth, CloudForte, InteliServe

What success looks like in this role:

Experience on patch Management, software distribution, antivirus console Management and MDM (Intune or similar tool)
Creation and update of operational procedures for other teams like Field Services and Service Desk
Deploy patches, updates and upgrades doing the impact analysis, pilot, validations to avoid issues on the production environment
Provides referrals and/or dispatches to other service providers to ensure that client's service level and technical requirements are met.
Provides alerts and situation status information to both client and Unisys management. Performs patching activities where automated.
Responds to service outages and other problems/issues. Creates, updates, and provides inputs to standard operating procedures for day today activities.
Understands Customer Situations and Customer SLRs (Service Level Requirements) and acts accordingly to meet them.
Provides alerts and situation status information to both client and Unisys management.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Participates in project activities. May be required to work in rotational shifts (24x7 shifts applicable) and provide on call support if required.

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You will be successful in this role if you have:

University degree or equivalent education and experience
Minimum of 1 year relevant experience
Excellent verbal and written communication, logical and analytical skills.
Strong knowledge of ITIL Modules like Incident, Change and Problem Management.

Technical Qualifications

SCCM operation: Patch management, Package distribution, Creation of queries and reports, Software metering, Hardware and software inventories
Intune or other MDM Tools
Endpoint Manager, Jam Pro or other MDM tools
Antivirus (Defender, SEP) console operation
Creation and maintenance of builds (computer images)
Scripting (PowerShell, VBScript, etc.) for automation of tasks
Software Packaging
Workstation OS troubleshooting

Desirable