Tts Sales Client Executive - Bogota, Colombia - Citi

Citi

Empresa verificada

Bogota, Colombia

hace 2 semanas

Publicado por:

Carolina González

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Descripción

Responsibilities:

Interface with a portfolio of Clients to understand their operations, organization structures, and requirements for identifying and supporting the delivery of Citi Products
Collaborate closely with Sales and Coverage partners to focus on expanding revenue and realizing revenue through cross-selling opportunities
Drive deals through Implementation, ensuring revenue growth from implemented deals, monitoring revenues for existing revenue retention, managing and reporting attrition across client portfolio
Act as the client advocate in managing the Citi network spanning +100 countries to ensure client satisfaction:
Identify and facilitate new cross-sell opportunities within the portfolio
Ensure revenue realization on deals implemented in partnership with the Sales Team and Implementations
Enhance and update industry knowledge
Establish connections within client organizations, collaborating with Sales Specialist, Operations, and Client Delivery to ensure superior client satisfaction
Monitor all deals awaiting Implementation with Client Delivery and Operations partners
Work closely with Global/Regional Solution Sales Specialist on preparing and delivering Relationship Reviews as needed
Review, screen, and manage timely responses to all client inquiries, either directly or by redirecting to the appropriate specialists
Cultivate a strong network by collaborating with Citibank branches worldwide to advocate for the client
Oversee the update of customer account and/or product structures in partnership with Operations
Ensure compliance with CITIKYC/AML requirements for new business opportunities and collaborate with Operations and Implementations for successful deal implementations and client support to drive revenue realization
Assist in communicating product changes, regulatory updates, and market information to clients in the portfolio
Coordinate with Sales Specialists for client Relationship Reviews and call briefing memos
Conduct monthly revenue analysis to ensure accurate MIS systems reflection of account profitability; present summaries and forecasts based on findings
Handle AML inquiries promptly and compliantly according to Citi policies
Collaborate with Global partners to ensure provision of references
Uphold the Service Quality Process at the client level
Provide valuable client feedback on product, process, and service requirements
Take charge, lead, and monitor specific customer issues and inquiries, including pricing and billing matters, until satisfactory resolution is achieved
Partner closely with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance to ensure effective governance and control framework
Foster a culture of responsible finance, good governance, expense discipline, and ethics
Evaluate risk/reward of transactions prudently when making business decisions
Adhere to Citi's Code of Conduct and the Plan of Supervision for Global Markets and Securities Services

Qualifications:

University Degree
Demonstrated history of successful client-centric endeavors, experience in Back Office Cash Management or Trade Operations
Advanced problem-solving capabilities
Exceptional interpersonal skills
Reliable and collaborative team player
High enthusiasm and proactivity
Strong time management and organizational abilities
Proficient in English

Education: