Sme (Subject Model Expert) Fubotv - Bogota, Colombia - ContactPoint 360

ContactPoint 360

Empresa verificada

Bogota, Colombia

hace 3 semanas

Publicado por:

Carolina González

beBee Recruiter

Descripción

Who We Are:

ContactPoint 360 Inc., is a global organization offering onshore & nearshore contact center solutions.

We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies.

We're proud to call ourselves innovative leaders in the industry and value how we've been able to grow significantly from 5 to 1000+ employees since opening 12 years ago.

We're Great Place to Work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand our work-from-home solutions and our brick & mortar locations too.

We trust and empower our team when it comes to providing the best human experiences. We believe in thinking and acting differently. We're proud to provide you with a career path that will support your development and growth. It is a win-win and we love promoting from within too.

During your onboarding experience, we'll teach you the necessary skills as well as the in and outs for this particular role.

ContactPoint 360 Inc., is not just somewhere to get a pay cheque but a place where you can call your work home and thrive to your highest potential both professionally and personally.

Conditions
Basic Salary: 2' COP

Bonifications: According to operations
Schedule: 47h per Week
Days off: based on ops needs
Work at home: Not available

You will be responsible for:

Manage large numbers of incoming and outgoing calls in a timely manner.
Follow communication "scripts" when handling different topics.
Identify customer needs, clarify information, research each problem and provide solutions and/or alternatives.
Seize opportunities to sell products when they arise.
Build sustainable relationships and engage customers by going the extra mile.
Keep a record of all conversations in our call centre database in an understandable way.
Attend training to improve knowledge and performance levels.
Meet qualitative and quantitative personal and team targets.
Support the daily training of less experienced Agents, resolving queries, providing feedback and guiding in problem solving.
Courteous with a strong customer service orientation.
Offer additional products and/or services.
Comply with internal company policies.
Comply with internal work regulations.
Comply with Payment Card Industry (PCI) Security Standards.
Comply with the schedules established by operations or your line manager.
Comply with and timely complete all requests from your line manager.