Support Trainer - Bogota, Colombia - Anthology, Inc.

Anthology, Inc.

Empresa verificada

Bogota, Colombia

hace 3 semanas

Publicado por:

Carolina González

beBee Recruiter

Descripción

Support Trainer

Bogota, Colombia

*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*The Opportunity:Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce.

As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

As Support Trainer, you will report through the Support QA department and play an integral role in the QA team by effectively implementing existing training programs and creating new training content for our entire Support organization.

Specific responsibilities will include:

Delivering compelling training to assist in the development of our Support organization
Identifying areas of training needs including new products, product updates, and soft skills
Contributing to the creation of training materials such as handouts and online courses
Evaluating training effectiveness by ensuring training programs meet client needs
Mentoring new hires to the training program, evaluating delivery, and providing feedback

Required skills/qualifications:

Bachelor's degree in related field
At least 2 years of prior teaching/training/consulting experience, preferably with adults
Customer focused mindset
Outstanding written and oral communication skills
Strong presentation skills
Proficiency with Microsoft Office, internet/webbased platforms, and mobile technology
Willingness to learn new skills and take on new challenges and responsibilities
Strong attention to detail
Excellent time management, prioritization skills, and ability to manage expectations effectively when handling multiple tasks and deadlines
Ability to work independently and with a team
Fluency in written and spoken English at CEF B2 level or above

Preferred skills/qualifications:

24 years of relevant experience
Ability to show initiative in seeking assignments
Ability to take ownership of projects and accept responsibility for actions

The Office:
We have an office located in Bogota, Colombia as a hub for the LAC market.

Located in Capital Towers center in the financial district
Excellent and secure area to eat lunch, have a walk, or dine after office hours
Benefits in prepaid medicine, dental plan, and wellness allowance
Easy access to public transportation close to two important avenues, Carrera 7 and Calle 100
Free parking for employees and paid parking for visitors
Multiple private spaces for virtual and facetoface meetings
Regular events like bring your dog to work day and pingpong, foosball, and Mario Kart tournaments
Sodexo card provided for employees
Daily budget to spend on beverage vending machines

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.