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    Team Leader - Cali, Colombia - Foundever

    Foundever
    Foundever Cali, Colombia

    hace 2 semanas

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    Descripción
    Team Leader - MUM Req ID#: Mumbai, AP, IN,

    Job Description:
    Job SummaryTeam Leader- Operations –Voice /Blended (US)


    Roles and Responsibilities:1 Should have Team Handling Experience2 Should have 1+Years' Experience as Team Leader3 Should exhibit People Management Skills.4 Should be aware of the various Operations and Client Metrics.

    5 Strong analytical, solving skills with strong MS Excel skills.6 Needs to have the drive to achieve given targets.7 Process adherence (Check, analyze, Control & Improvement).8 Drive & adhere to Policies & Procedures.9 Should be well versed in coaching & providing feedback10 Basic exposure to excel.

    11 Good process knowledge and Good interpersonal skillsThe candidate should be possess the following skills- People Management skills- Client Management skills- Process Management skills- Coaching and Training- Feedback and Performance Management skills- Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management5 Days Working RoleWork from office opportunity

    Education Target:
    Minimum Graduate (Any Bachelor's Degree)

    Education :
    HSC Experience : Minimum 1 year of experience as a TL Process : International (International Process only should apply)

    Background :
    BPO Experience Shift Window : 24 x 7 Weekoffs : Any 2 days in a week Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage Notice Period : Minimum 30 days or immediate

    Job Segment:
    Manager, BPO, Performance Management, Management, Operations, Human Resources
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