Sales Operations Analyst - Colombia - Genesys

Genesys
Genesys
Empresa verificada
Colombia

hace 1 mes

Carolina González

Publicado por:

Carolina González

beBee Recruiter
Descripción

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.

Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.

As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.

And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work.

Join the team and create the future of customer experience together.


Key Responsibilities:

  • Assist in the daytoday operations of our sales incentive compensation plans globally, ensuring payments are accurate, timely and paid in accordance with the plans.
  • Be the expert resource for the various plans the team is responsible for administering. This includes general commission rules and specific commission plan requirements for all the various plan types and understanding system capabilities.
  • Serve as a point of contact for their assigned area and perform research as needed to help resolve issues and develop appropriate solutions to resolve exception payment requirements.
  • Generate timely issuance of Goal Achievement Plans (GAPs) to compensation plan participants as needed; ensure participants' questions and concerns are addressed.
  • Develop, maintain, and update processes critical to data accuracy for the reporting and tracking of compensation metrics.
  • Perform adhoc analysis pertaining to incentive and commissions data for various partners or department reporting.
  • Conduct periodic training with participants and managers to ensure that plans are well communicated and well understood by participants.
  • Assist in new plan year system requirements, system updates, UAT and providing support for Commission Administration projects.
  • Providing research and documentation for Internal Audit requests on an asneeded basis

Requirements:


  • Advanced English
  • Bachelor's degree in a related area or equivalent experience.
  • Experience in commission compensation a plus, including strong experience with ICM/SPMs (preferably Callidus).
  • Ability to adjust communication style to varying levels of leadership.
  • Ability to work independently with general direction in a fastpaced environment.
  • Must have excellent verbal, and written communications skills and changing priorities.
  • Strong interpersonal skills to work with crossfunctional groups
  • Advanced Excel Skills
  • Inductive and deductive reasoning
  • Excellent attention to detail skills
If a Genesys employee referred you, please use the link they sent you to apply.


About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries.

Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale.

With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.

By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to equity in the workplace.

We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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