Customer Engineer - Bogota, Colombia - Equinix

Equinix

Empresa verificada

Bogota, Colombia

hace 2 semanas

Publicado por:

Carolina González

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Descripción

Customer Engineer

Equinix is the world's digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks.

Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments.

Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth.

Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers.

We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success

Job Summary
Equinix Digital Services is looking for a technical leader to join our Customer Engineering team.

As a Customer Engineer, you will be a key member of our global customer facing team, helping SysAdmins, Site Reliability Engineers, and Network experts drive outcomes using our platform.

As a Customer Engineer, you serve as a technical partner to our customers, helping to accelerate their efforts to build solutions on top of Equinix Digital Services.

To do this, you'll need to draw upon your experience with networking, cloud and/or systems administration.

This role requires both technical and communication skills including general troubleshooting; network performance testing; and a desire to engage with stakeholders across a variety of mediums — from live chat and Slack, to our ticketing system.

Join us and play a key part in establishing Equinix at the forefront of developer-led infrastructure

What you will be doing

Provide support to new and existing customers, including:
Responsibility for queue sanitation, ticket triaging, troubleshooting and resolution
Followup with customers and relevant stakeholders throughout Equinix Digital Services
Be an expert resource on Equinix Digital Services:
Ensure familiarity with all aspects of the Equinix Digital Services platform
Constantly expand your knowledge of common use cases and deployments
Understand and practice with Equinix Digital Service's API
Support customers and operations team members:
Observe and help to lead incident management protocols
Serve as a communication lead as needed during customerimpacting events
Provide relevant details to sales, account, product, and operations teams
Ensure excellent documentation to enhance selfservice
Provide content and edits to our public facing documentation
Provide content and edits to internal documentation to support Standard Operating Procedures (SOPs), team training and employee onboarding

What you should have

You have excellent communication skills (written English)
You have a background in (and passion for) physical and cloud infrastructure
You enjoy helping people succeed and finding solutions to difficult technical challenges
You have deep (3+ years) experience with Linux, including L2 and L3 Networking
You are familiar with different DevOps tools such as Ansible and Terraform
You are familiar with various public and hybrid clouds (AWS, GCP, Openstack)
You are familiar with incident management
You are a natural leader, helping to educate and develop those around you
You are willing to work on a holiday and rotational shift

Critical Success Factors

Demonstrate a balance of humility and ambition
Curious about technology and solving customer problems

"Equinix is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law."