Quality Assurance Supervisor - Bogota, Colombia - DHL

DHL

Empresa verificada

Bogota, Colombia

hace 2 semanas

Publicado por:

Carolina González

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Descripción

QUALITY ASSURANCE SUPERVISOR-Descripción del puesto

Requisitos:

5 years of management/supervision with at least 2 years supervising or managing a quality system in a complex or matrixed organization Major participation in a successful standards organization registration in a complex environment Logistics industry experience Project management Training Demonstrated history of problem solving and achieving goals Minimum Knowledge/Skills / Abilities (indicate intensity & duration): Working knowledge of databases, spreadsheets, and word processing software. Fundamental knowledge of statistics. Good written and verbal communication skills. Good facilitation and presentation skills. Ability to input data, analyze data, and create reports Ability to lead, motivate, and manage people Ability to train associates Ability to manage projects Ability to think and work independently with minimum direction Ability to make good judgments on a timely fashion

Responsabilidades:

Key Accountabilities / Primary Duties & Responsibilities: - Manages (including planning) the audit process to monitor the quality system and compliance with customer quality requirements globally.

- Establishes, maintains and continuously improves the overall quality systems and programme.

- Provides leadership on key customer and 3rd party audits - Assists leadership of QA to develop and implement quality -related training programs for management, field operations and QA associates.

Trains, and develops associates. Works in concert with Continuous Improvement team to focus/direct CIP activities/workshops - Tracks quality assurance metrics for the organization - Creates qualtiy processes and SOP's - Acts as primary customer interface for significant QA related issues/initiatives; coordinate participation of other members of the operational and account teams as appropriate - Acts as primary advisor to the operations management team on QA issues/initiatives (e.g.

problem solving, identification and escalation of significant QA issues) - Work with customer quality team at key customer site to manage expectations and requirements outlined in customer QST (document attached) - Assists leadership of QA to develop, distribute and maintain regular management reports - Reads and interprets technical documents, and regulations - Performs other duties as assigned.