Alexandra Castro Morales
Atención al Cliente / Soporte
Redes sociales
Servicios ofrecidos
I am a versatile professional with extensive experience in sales leadership, customer service, event planning, and the airline industry. I have demonstrated my ability to develop effective strategies that increase revenue and improve customer loyalty. My career includes overseeing remote sales teams, founding and managing a successful event planning business, and roles in customer service in call centers and as a flight attendant. In recent years, I have worked remotely while traveling, showcasing my aptitude for hard and responsible work with proven results. My education includes a degree in Gastronomy and Restaurant Service and several courses in strategic sales and customer service.
Soy una profesional versátil con amplia experiencia en liderazgo de ventas, servicio al cliente, planificación de eventos y la industria aérea. He demostrado mi capacidad para desarrollar estrategias efectivas que incrementan los ingresos y mejoran la lealtad del cliente. Mi trayectoria incluye la supervisión de equipos de ventas remotos, la fundación y gestión de un negocio exitoso de planificación de eventos, y roles en servicio al cliente en call centers y como azafata. En los últimos años, he trabajado de forma remota mientras viajaba, demostrando mis aptitudes para el trabajo arduo y responsable con resultados comprobados. Mi formación incluye un título en Gastronomía y Servicio de Restaurantes y varios cursos en ventas estratégicas y atención al cliente.
Experiencia
Employment History
Sales Team Leader (Remote), BCN Corimpex, Barcelona JANUARY 2023 — FEBRUARY 2024
•Supervision and leadership of a sales team, including the development and implementation of strategies to increase air and sea cargo sales to Colombia. Exceeded monthly sales targets by consolidating 40-foot containers.
•Managed a team of sales representatives, providing training, direction, and support to ensure achievement of sales goals •Developed and implemented a sales strategy that increased revenue by 20% year-over-year.
Sales Advisor - Call Center (Remote), BCN Corimpex, Barcelona JANUARY 2021 — DECEMBER 2022 •Providing telephone support for clients interested in air and sea cargo services, including guidance on shipping options, rates, and services
•Recording and tracking client inquiries and requests in the customer management system. Effectively and professionally resolving problems and handling complaints.
•Established and maintained long-term relationships with key customers, resulting in a 30% increase in customer loyalty
Event Planner, My Picnic Official, Bogotá JULY 2016 — OCTOBER 2019
•Founded and established My Picnic, a successful and profitable business specializing in planning and execution of social and corporate events to ensure memorable experiences.
•Developed a comprehensive event plan, including agenda, speakers, catering, decorations, and entertainment
Flight Attendant, AVIANCA S.A, Bogotá JULY 2011 — FEBRUARY 2016
•Provided passengers with a safe and enjoyable flight. experience by following all safety protocols and procedures.
Cook, Restaurant AGADON DLK, Bogotá JANUARY 2011 — JUNE 2011
•Prepared high-quality meals in a timely manner, resulting in increased customer satisfaction.
Sales Advisor - Call Center, Teledatos S.A (Avianca S.A), Bogotá JANUARY 2008 — NOVEMBER 2008
•Sales of tour packages, demonstrating exceptional communication skills and deep knowledge of destinations. • Implement pricing strategy that increased sales by 25% while maintaining customer satisfaction
Educación
- Education Gastronomy and Restaurant Service Technologist, Canadian LCI JANUARY 2009 — JANUARY 2011
- Academic Bachelor's Degree, Nueva York School JANUARY 2007
- Courses Customer Service and Strategic Sales - Teledatos ISE, Colombia.
- Notion | ChatGPT | Slack | Google Calendar | Asana, Claseflix MAY 2024 — MAY 2024
English B2-C1 Hawthorn English Academy - Melbourne Australia 2007
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