Alfonso martinez perez

Multilingual (Spanish, English and Portuguese). Dedicated and proactive professional with 11 years of experience in customer service in a dynamic and multicultural environment; focused in providing a memorable experience overcoming the customer expectation by teaching foreign languages, sales and serving customers in the most awarded airline in the World based in the Middle East. Worked in an under pressure and international work environment; good skills in decision-making and result oriented; positive and charismatic person. Open to relocation on a global level.

English instructor l Berlitz l May 2021 – Current International Language institute Teaching English and Spanish ● Use of teaching techniques to help students with their learning process ● Driving students from different countries and culture, all around the world ● Adapting to the multicultural learning habits Flight attendant | Qatar Airways | Qatar |Jul 2016 – Apr 2021 International and multicultural airline based in Doha, Qatar. -Final: Business Class Crew |Jun 2019 – Apr 2021 ● Specialized and personalized assistance for first and business class passengers ● Anticipating customers’ needs and creating a seamless experience ● Time and resources management to ensure a good experience for customers ● Working in a multicultural environment with diverse people ● Providing 5star service to different types of customers worldwide -Strat: Economy Class Crew | Jun 2016 – May 2019 ● Serving customers on board considering the culture differences ● Creating an environment to achieve customer satisfaction ● Solving problems, attending to passengers' complaints, and feedback in a proactive way ● Working on rotating schedules along with different teams and under diverse styles of supervision ● Using different coaching techniques to improve the self-inflight performance ● First aid, dealing with passenger unhealthy events providing medication or necessary treatment ● Evacuation and emergency trainings to prevent catastrophic situations Personal Tutor | Wall Street English | Colombia | Jan 2016 – Jul 2016 ● Creating a thoughtful and engaging unit and lesson plans ● Teaching English at ECR [Escuela colombiana de rehabilitación - Colombian rehabilitation school] ● Participate in creating, revising, administering and grading assessments ● Tutoring small group of students Agent |Bilateral (Colaboro CTA) | Colombia | Jul 2010 – Oct 2012 ● Customer service - Greeting customer offering assistance ● Assisting customer with issues related to their Cell phone devices ● Creating a rapport with customers ● Anticipating solutions Agent |Convergys | Colombia | Jul 2014 – Jan 2015 Convergys works as an outsource for Macys where we were in charge for online sales ● Reaching challenging targets on sales ● Leading a group of 18 people ● Building relationship and loyalty with customers ● Helping to create a decision making process for sales

Premium Service Excellence program | Qatar Airways Customer First workshop |Qatar Airways Customer Service | SENA - Colombia ESL Teacher | TEFL training college Grammar awareness - Certificate of teaching English to speakers of Other Languages | TEFL training college