
Andres Vargas
Administrativo
Acerca de Andres Vargas:
Experiencia
Experienced business administrator proficient in support, customer service, quality management, planning, team management, decision-making, assertiveness, and interpersonal relationship management.
Qualfon Colombia:
De 08/08/2022 - 15/05/2023
- Delivers training program to New Hires prior to nesting, ensuring compliance with rules and regulations.
- Provides timely responses to all questions and offers coaching in specific areas.
- Handles customer service, provides general information on vehicle policies, updates customer data, and navigates the App.
Teleperformance:
De 13/11/2021 - 07/30/2022
- Team Leader responsible for guaranteeing agreed production levels.
- Supervises, manages, and motivates team members on a daily basis.
- Develops activities for agents' continuous growth and provides feedback and coaching.
Amazon Operation Services Colombia S.A.S:
De 11/08/2020 - 07/30/2021
- Team Lead with the objective of ensuring successful performance.
- Monitors, reports, and provides feedback on associates' performance.
- Participates in operational excellence and information security initiatives.
- Supports metric reporting processes.
Luque Medina & Cia:
De 31/07/2014 - 15/05/2019
- Contact Center Coordinator responsible for supervising, planning, and controlling operations.
- Reports faults in applications and equipment.
- Manages indicators and ensures quality.
- Provides feedback and training to agents.
- Ensures timely execution of new procedures.
Educación
2017 Administrador De Empresas Bogotá - Colombia Universidad Minuto De Dios
2010 Ingeniería Mecatrónica (Aplazado) Bogotá - Colombia Universidad San Buenaventura
2002 Ingles B2 Bogotá - Colombia Universidad La Gran Colombia
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Otros usuarios que se llaman Andres
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