Andres Vargas

Administrador de empresas con amplia trayectoria en áreas de soporte y servicio al cliente, experiencia en indicadores de gestión de calidad Habilidades de planeación, dirección de equipos de trabajo, toma de decisiones, asertividad, manejo de relaciones interpersonales

Experienced business administrator proficient in support, customer service, quality management, planning, team management, decision-making, assertiveness, and interpersonal relationship management.

Qualfon Colombia:
De 08/08/2022 - 15/05/2023

• Delivers training program to New Hires prior to nesting, ensuring compliance with rules and regulations.
• Provides timely responses to all questions and offers coaching in specific areas.
• Handles customer service, provides general information on vehicle policies, updates customer data, and navigates the App.

Teleperformance:
De 13/11/2021 - 07/30/2022

• Team Leader responsible for guaranteeing agreed production levels.
• Supervises, manages, and motivates team members on a daily basis.
• Develops activities for agents' continuous growth and provides feedback and coaching.

Amazon Operation Services Colombia S.A.S:
De 11/08/2020 - 07/30/2021

• Team Lead with the objective of ensuring successful performance.
• Monitors, reports, and provides feedback on associates' performance.
• Participates in operational excellence and information security initiatives.
• Supports metric reporting processes.

Luque Medina & Cia:
De 31/07/2014 - 15/05/2019

• Contact Center Coordinator responsible for supervising, planning, and controlling operations.
• Reports faults in applications and equipment.
• Manages indicators and ensures quality.
• Provides feedback and training to agents.
• Ensures timely execution of new procedures.

2017 Administrador De Empresas Bogotá - Colombia Universidad Minuto De Dios 

2010 Ingeniería Mecatrónica (Aplazado) Bogotá - Colombia Universidad San Buenaventura 

2002 Ingles B2 Bogotá - Colombia Universidad La Gran Colombia