Angélica Sieglett

I’m specialize in auditing and evaluating various communication channels, including live chats,
recorded calls, and remote interactions. My attention to detail allows me to assess the quality of
customer interactions, ensuring adherence to established standards. Additionally, I evaluate
customer service representatives, team leaders, and their product knowledge when applicable.

As a dedicated Quality Auditor, I thrive on meticulously evaluating processes, identifying areas for improvement, and maintaining rigorous standards. My commitment to continuous enhancement drives product integrity and customer satisfaction. Let’s connect and discuss quality methodologies and best practices!

Technology Computer Science, since I graduate I was able to grow in this area, receiving many opportunities but I decided to go more in the human area and start to get knowledge about many different things.