Arian Alfaro

Quality Assurance and Learning &Development Leader

ince 2019, I have held prominent roles as Senior Operation Supervisor, Learning & Development Coordinator, and Quality Assurance Coordinator in the BPO sector. I led the creation and execution of training programs aligned with business objectives, implementing performance evaluation processes. Managed a team of up to 16 professionals in quality control, auditing, and training, overseeing over 6 projects for various clients. Drove successful quality control initiatives and training programs, establishing and managing key performance indicators (KPIs) to continuously enhance operational results and service quality.

 

Graduated from the Faculty of Architecture in Havana, Cuba, with practical training across various Project Offices. Developed strong skills in communication, public relations, problem-solving, and leadership. Proficient in architectural and engineering codes. Completed professional training at EMPROY2, MICONS, Havana, Cuba, with exceptional evaluations, consistently receiving top marks. Recognized as a proactive and capable leader, completing training ahead of schedule. Served as Executive Designer and occasionally acted as Project Manager, overseeing diverse projects including residential, hospitality, theater, and industrial sectors, encompassing new construction, restoration, and renovation.