Beyker Solano

Industrial engineer with 5+ years of experience in Maintenance planning using SAP R/3 and ECC systems, in PM modules, excellent use of office systems (word, Excel MACROS, ppt).

7+ years of experience in customer service/support 1-1 and remotely, with experience working with Salesforce and Maestro CRM platforms I love to analyze my work environment, looking for better ways to optimize processes.

Crossover for Work
Call Center Concierge
May 2022 - June 2022 (2 months)
Colombia
Provide customer support via phone and email, specifically to the registered
assistants to the annual SHRM event 2022

Teleperformance
CSR
April 2021 - September 2021 (6 months)
Colombia
To provide excellent service, accurate support and guidance to all the
customers that contact us. Because each interaction matters.
Amazon
SDS CSA
August 2020 - April 2021 (9 months)
Bogota,D.C., Capital District, Colombia
Lead the drivers to complete the deliveries the most efficiently and 
customer centric possible with 90% of effective deliveries. 
Guide the customers to receive their packages according to the 
delivery instructions they provided with 85% of effective deliveries

Coca-Cola FEMSA
5 years 8 months
Maintenance Analyst
August 2017 - March 2020 (2 years 8 months)
Barranquilla, Colombia
Executed the maintenance budget, according to the operations 
schedule with an average of 99% of effective execution. 
Created the purchase orders for the maintenance spare parts 
(including MRP). 
Coordinated with area suppliers all the deliveries achieving an 
improvement of 45% in the deliveries windows. Supervise the compliance with
the KPIs (efficiency and the application 
of the maintenance preventive plans), improving a 15% of fulfillment. 
Created the weekly and monthly KPIs reports focused on the 
maintenance schedule, MTTR and MTBF. 
Provided support to the manufacturing specialists or execution of the 
plant.
Electrical Tech
August 2014 - August 2017 (3 years 1 month)
Barranquilla, Colombia
Helped the maintenance analyst with the maintenance planning. 
Checked the spare stock within the SAP system, improving the 
restocking time by an average of 15%. 
Uploaded the SOLPED (purchase solicitation) in the SAP ECC 
system. 
Sended to the suppliers the purchase documents. 
Elaborated the efficiency reports, including MTBF and MTTR.
MYM BOBINADOS INDUSTRIALES
Technical support coordinator
November 2012 - January 2014 (1 year 3 months)
Cali, Valle del Cauca, Colombia
● Created the equipment technical reports reducing the creation time by 85% 
● Preparation of the equipment diagnostic reports. 
● Educated technicians and assistants, increasing the training by 15%. 
● Approved the technical Tests. 
● Internal Auditor of the Environmental Management System. 
● Verificated the aesthetic conditions of the engines before the release, 
reducing the complaints by 80%.

Developed non-conformities reports. 
● Verificated the winding data and redesign. 
● Assistance to the Quality Management System.
Montajes De Ingeniería De Colombia Micol S.A.
Mid voltage technician
July 2012 - October 2012 (4 months)
Identify the transformers belonging to the ECC network, determining if they
were network, private, mixed or exclusive of Public Lighting.
Enter the data and coordinates of the transformer in a Honeywell dolphin 9900
terminal.
Carry out the topological plan of the network of each transformer that had
lighting, so that the demarcation and collection crews could carry out their
work.
Ingeniero Andres Ulloa
Electrical Technologyst
July 2011 - January 2012 (7 months)
Colombia
Perform preventive maintenance to generators (Emergency Power Plants).
Connected three-phase electric motors, as well as electrical assemblies at the
residential and commercial levels..
Galleteria y panificadora Mami (Mamipan)
Apprentice
January 2011 - June 2011 (6 months)
Colombia
I belonged to the facilities maintenance group, with an electrical focus, helping
to make improvements to the machines and the location of the company.

Fundación de Educación Superior San José
Industrial Engineering, Engineering/Industrial Management · (September
2021 - July 2023)
Fundación de Educación Superior San José
Computational Engineering, Computer and Information Sciences and Support
Services · (September 2021 - July 2023)
Servicio Nacional de Aprendizaje (SENA)
Technologist in Industrial Electrical Maintenance, Technology/Technician in
electrical engineering.  · (2009 - 2011)
Universidad del Valle
Psicología  · (August 2003 - December 2007)