Carlos Daniel Oliveros Aros

Quite empathetic and eloquent, quickly adapt to the environment in which have to work in order to successfully fulfill the obligations. Always attentive to listen and receive suggestions and feedback. Thorough and careful with how to carry out the respective internal processes. Always has been used to working with people, therefore have an excellent management of interpersonal relationships inside and outside the workplace.

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Elocuente, empático, siempre dispuesto a aprender.

Dos años y medio de experiencia en servicio al cliente. Autodidacta y proactivo, dominio del idioma inglés nivel C1, proficiente en  herramientas ofimáticas del paquete de office tales como Word, Excel, Power Point, dominio de tableros virtuales como Tableau. 

BILINGUAL CUSTOMER SUPPORT AGENT Teleperformance, Florencia | 2021 - 2023 Performing customer service functions for the well-known Turo company that consists of peer-to-peer shared vehicles in the country of Canada. Assisted users when they had problems with their marketplace accounts or their payment methods. The customer service consisted of providing assistance before, during and after the vehicle was rented in the event that a situation occurred (for example, a vehicle malfunction) in order to help in the best possible way, taking into account company-specific processes.

 VOLUNTEER Corpomanigua, Florencia | 2021 - 2022 Volunteer for a recognized regional NGO in various periods of time where provided help in different sectors such as logistics, photography, help when staff was needed on field trips within the framework of the projects, hosting events, systematizing information of the participants in office tools , communication, among others. I was also developing a research project while volunteering that could not be continued in the first semester of 2023.

ANTHROPOLOGY Universidad del Cauca, Popayán | 2017 Studied eight semesters of undergraduate anthropology at the Universidad del Cauca, being a recognized and accredited institution for its extensive history since it was a pioneer in Colombia along with other public universities in offering the anthropology degree in the country. 

FOCUS YOUR MIND Organization, Florencia| 2016 Successfully completed English studies at the Focus your mind academy, which is recognized for its teaching methods based on an interactive training system that enables and facilitates language learning through a scenario of trust and security in order to develop linguistic skills.