Carolina Garavito

Highly accomplished and skilled Technology Leader with over 18 years of experience in driving Product Management and Development, Technology Leadership, Digital Business, Digital Transformation, and Technology Pre-sales. 

Experienced at managing the entire product lifecycle, from envisioning and strategizing to execution and delivery. Skilled in defining product vision, business models, process improvements, and product metrics, road-mapping, conducting competitive analysis, and prioritizing backlog items. Proficient in user research, product design, marketing collaterals and software documentation.

Demonstrated ability in presales activities for large-scale software solutions and services. Experienced in understanding customer requirements, collaborating with sales teams to drive business growth.

Extensive background in the utilities and telecommunication industries. Deep understanding of industry dynamics, trends, and challenges.

Passionate about challenges, problem analysis, and delivering exceptional work. Possess a strong analytical mindset, constantly seeking opportunities for improvement and growth.

• 18+ years of experience in driving Product Management and Development
• Leader in product Strategy and product road-mapping
• Proven track record in managing the entire product lifecycle, from envisioning to execution and delivery
• Expertise in market solutions:  Customer information systems (Utilities), CRM, Business support systems (BSS) and Operation Support Systems (OSS) for Telecommunications, Field service, ERPs, and e-commerce
• Experienced in specific business processes: billing, loans, debt collections and negotiation, Payments, write-offs, product offers, product promotions, sales, GL, marketing segmentation, dispatch, work orders management, service orders, and so on
• Skilled in defining product vision, business models, process improvements, and product metrics 
• Proficient in road-mapping, conducting competitive analysis, and prioritizing backlog items
• Experienced in user research, product design, marketing collaterals, and software documentation
• Demonstrated ability in presales activities for large-scale software solutions and services
• Collaborative approach in understanding customer requirements and driving business growth 
• Extensive background in utilities and telecommunication industries 
• Experienced in agile and scale agile environments (Scrum and SAFe)
• Knowledge of Digital transformation and Digital Business
• Grew digital products, led CX strategy, and managed project delivery.
• Implemented backlog prioritization frameworks and increased RFP compliance.
• Implemented software development process improvements, automated workflows, and reduced installation time.
• Evolved and implemented methodology, processes, and artifacts for projects.
• Set up the Product Management departments and defined roles, skills, and career paths.
• Implemented and supported ERP systems for critical customer implementations.
• Led configuration management and in-house development teams, improving delivery processes.

• MBA - Digital business and transformation
• Engineering Management Master
• Electronic Engineer
• Certified SAFe 5 Agilist
• Scrum Product Owner Certified (SPOPC)
• Scrum Master Professional Certificate (SMPC)
• ITIL Foundations Certification