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Carolina Pulgarin Villegas

Carolina Pulgarin Villegas

Customer Intelligence Analyst
Yerbabuena, Chía

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Sobre Carolina Pulgarin Villegas:

Commercial Management Specialist with a Bachelor on International Marketing and Logistics Management from Universidad de La Sabana, 100% bilingual (Spanish- English) and intermediate Portuguese, with two years of experience as customer analyst in the payments industry plus three years of international experience in marketing and sales, excellent communication, data analysis, sales, and leadership capabilities. Excellent cross functional collaboration and attention to detail, multitasking, assertive, creative, highly organized, strategic mindset and result oriented. 

Experiencia

Currently I work in the payments industry and have been focusing on customer experience by analyzing and capturing data through different metrics and KPIs such as CSAT, NPS and CES strategizing and making sure the feedback is implemented in the roadmap by the analysis of the customer journey map. I have also delivered value through the creation of the Voice of Customer strategy, creating goals SMART objectives and tactics to increase revenue and optimize processes within the Voice of Customer program. I have previous experince in the automotive sector as sales cordinator, enhacing leadership abilities in sales, reducing churn and increasing revenue by implementing marketing strategies and incursioning in digital platforms to position the brand and capture new leads. International experience is part of my background having worked in the music indutry and arts in the US.

Educación

Commercial Management Specialist - Post Graduate Degree from La Sabana University

International Marketing & Logistics Management - Bachelor's Degree from La Sabana University

 

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