Cicer Montes

Profesional de servicio al cliente empático y adaptable enfocado en brindar soporte excepcional y crear relaciones positivas con los clientes. Actualmente cursando una doble titulación en Administración de Empresas y Negocios Internacionales, comprometido con mejorar la satisfacción del cliente a través de una comunicación efectiva y una multitarea eficiente. Dedicado a construir relaciones duraderas y contribuir al éxito empresarial a escala global. Además, cuento con experiencia liderando un equipo de trabajadores encargados del cuidado de un adulto mayor con deterioro cognitivo, incluyendo alimentación, terapia física/psicológica, traslados, atención médica entre otros.

Empathetic and adaptable customer service professional focused on providing exceptional support and building positive customer relationships. Currently pursuing a double degree in Business Administration and International Business, committed to improving customer satisfaction through effective communication and efficient multitasking. Dedicated to building lasting relationships and contributing to business success on a global scale. I also have experience leading a team of workers in charge of caring for an older adult with cognitive impairment, including feeding, physical/psychological therapy, transfers, medical care, among others.

Freelance

Private Tutor (Bogotá, Colombia)

02/2022 - 

* Delivered personalized tutoring sessions in Basic Math, Calculus I, Financial Math, and Microeconomics, tailored to meet the unique needs of each student

Contact Point 360 (Bogotá, Colombia)

Care Agent- Energy Specialist

03/2021 - 10/2021

* Provide phone support to customers of a Texas-based energy company, adhering to security and account procedures in accordance with company regulations and meeting KPIs. 

* Assist during the training period of new hires, teaching them how to understand clients and provide support oriented to the customer and their needs.

R.I.J. Producciones (Valencia, Venezuela)

Staff Member

01/2018 - 12/2018

* Assist in the organization and provide the best experience for attendees of private events.

Universidad El Bosque
Currently pursuing a double degree in Business Administration and International Business (Bogota, Colombia)
2022 -

Instituto Educacional Juan XXIII
High School Diploma (Valencia, Venezuela)
2016