Cristian Camilo “Méndez” Méndez Bolaños

I am a young proactive person, disciplined, responsible, and efficient with a solid educational background with 10 years of experience in the call center and BPO industry Developing, Leading, and Managing teams, ensuring multicultural environments of growth and learning as part of the social responsibility, Implementing modern action planning for setting, executing and controlling to achieve client goals, relationship and guarantee company's Mission and Vision.

• Led the local project to conduct market research and feasibility study for establishing operations in the country.

• Incorporated the company from scratch and acquired services, equipment, furniture, and facilities for the call center.

• Conducted the evaluation and testing for the first administrative staff.

• Provided support in the development of the internal labor regulations and other legal documentation required for the operation.

• Responsible for approving monthly payroll and budget, and managing the balance of losses and gains.

• Controlled and audited the implementation of good practices for follow-up processes and corrective actions

based on ISO 19011.

• Directed the operational development of quality requirements and operating standards for the sales team

• Oversee the budget and financial performance of the call center

• Monitor the performance of the call center and identify areas for improvement

• Controlled financial performance through P&L and analysis of GM%

Asturias Corporación Universitaria

Diplomado en Sistemas Integrados de Gestión (HSEQ)

mar. de 2022 - jun. de 2023

Asturias Corporación Universitaria

Master's degree Gestión de proyectos 2022-2023

Universidad de América 

Ingenieria Ingenieria quimica

Instituto Europeo de Posgrado - IEP Project Management

2022-2023

Asturias Corporación Universitaria Experto en Implantación, Gestión y Auditoría de Sistemas Integrados HSEQ Administración y gestión de empresas, general mar. de 2023-may. de 2023