David Lopez

I'm a psychology 9th semester student with experience in customer service and administrative tasks like KPI reports with high excel level and a B2 English level, I'm a fast learner and I am a very committed person looking for new challenges.

AREANDINA UNIVERSITY
JAN-2023 -JUNE-2023

Internship: Onboarding project creation for new hires in the consultancy model from university. Collaborated with a team to develop a comprehensive onboarding program, conducting research, designing materials, and coordinating orientation sessions. Assisted new hires in acclimating to the organization's culture, policies, and procedures, emphasizing the importance of a seamless transition. Utilized organizational and communication skills to ensure a smooth onboarding process for new employees.

SITEL

FEB-2022 -DEC-2022

As a Subject Matter Expert (SME), my duties were to:
Check new hires' performance in KPIs.
Substitute for trainer, when necessary, by teaching new hires how to use the platform.
Implement action plans to improve KPIs for new hires.
Walk new hires through their first days of work after training period, providing guidance and support.
Develop strong leadership and interpersonal skills.
Adapt to changing circumstances and handle multiple responsibilities simultaneously.

ATENTO TELESERVICIOS

OCT-2015 - JAN-2022

In my role, my duties were to:
Train new employees and customers on the company's platform.
Provide QA reports using Excel.
Translate corporate documents from English to Spanish and vice versa.
Create training materials for staff to communicate complex information in a clear and concise manner.
Develop strong communication and organizational skills.
Work effectively with a diverse range of stakeholders

BILATERAL
JAN-2014 - MAY-2014
Reach customers over the phone to assist in the cell phone
number portability submission. Outbound calls campaign

 

Psicología 9no semestre

Fundación universitaria del Areandina

MANEJO DE EXCEL SENA 2021

Diplomado PRUEBAS PSICOLÓGICAS 2021 Universidad Piloto 

Diplomado Recursos Humanos Universidad Javeriana 2023

Diplomado en Nomina y prestaciones sociales-Universidad politécnico de Colombia