David López

Wide experience in customer service, banking, health sector, logistics and transportation. Focused on meeting both individual and group objectives, always willing to work as a team and promote a harmonious, ethical and professional environment in order to satisfy the needs of the customers, teammates and more members of the company. 

Experience in invoice creation, reception of PODs, rate confirmations, notifications of assignment and mehtods of payment update.

• Lean Solutions Group Remote work Back office Logistics Coordinator, July 2020 - Present
• Experience of more than three years in the logistics and transportation sectors working in the back office area for land transportation companies in charge of moving different goods; such as vehicles, auto parts, food, appliances and raw materials, through the roads of Mexico, the United States and Canada. Responsible of receiving documents such as, PODs (proofs of delivery), rate confirmations, invoices, in order to compare them and schedule or reject payments and to contact clients via email to request missing documentation. Resolution of payment status concerns to clients; dates, methods of payment and bank information. Updating means of payment through receipt of NOAs (notice of assignments) and LOR (letters of release)

• Sitel Banking Customer Service Representative, February 2020 - May 2020 Bogotá, Colombia
• Confer with customers by telephone to provide information about debit cards, credit cards, accounts cancellation, and obtain details and complaints. Check to ensure that appropriate changes were made to resolve customer problems. Refer unsolved customer problems to designates departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustment. Resolve customers service or billing complaints by performing activities such as refunding money or bills adjustment.

• Teleperformance Health Customer Service Representative, September 2019 - January 2020
• Confer with customers by telephone to provide information about healthcare plans, such as medication, surgeries and emergency coverage. Resolve customers’ inquiries regarding medication insurance coverage. Resolve monthly billing inquiries. Check to ensure that appropriate changes were made to resolve customers’ problems.

• Scotiabank Banking Customer Service Representative, February 2018 - July 2019 Bogotá, Colombia
• Inbound calls reception to provide information about debit cards, credit cards, accounts cancellation, lines of credit, checking accounts and savings accounts. Refer unsolved customer problems to designates departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustment. Contact financial advisors in branches in Canada to set appointments up, to update and confirm clients’ information.

Universidad Nacional de Colombia, Bogota, Colombia

Economía 

2024-2026