Diana Carolina Echavarría Valencia

Professional with extensive experience in customer service, personnel management and project planning and execution. 

I am a person who is passionate about what I do, with leaderhip skills, excellent adaptation to changes and with great interest in improving every day to achieve the goals that I set for my self. 

SITEL | BILINGUAL AGENT | BEST BUY

 September 2022 – February 2023

• Receive calls from Best Buy´s customers with different situations related to the cellphones process activations and offer to the customers, the best solution to their concern.
• Make calls to mobile phone operators to help the customer with the activation process for cellphones which were purchased through the Best Buy webpage or inside the store, also with contracts cancellations and unlocking of different devices for customer requesting. 
• Back Office- Make calls and follows up to customers with some difficulties with activation process of new cellphones.
• Preparation of notes during each call, in order to record what was done through the calls.

TELEPERFORMANCE | BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

 Mayo 2022 – Agosto 2022

• Take calls from American customers in order to get the best choice possible for each situation the customer had. 
• Make notes and incidents in each interaction, looking register what was done in each call taken. 
• Escalation of inconvenient situations that need to be handled for other departments.

RESTAURANT “MENÚ Y ALGO MÁS” | ADMINISTRATOR

 May 2016- April 2017

• Personnel management and affiliations to social benefits. 
• Inventory control and person in charge of purchases of inputs and supplies. 
• Customer service representative 
• Cash management.
• Person in charge of staff training. 

ZOOTECHNICS | UNIVERSIDAD NACIONAL DE COLOMBIA

2007-2012

Master leadership training | Colegiatura Colombiana

77 hours

September 2018