Elvis Martinez

I'm an experienced Bilingual Agent and Interpreter, fluent in English and Spanish, with a knack for bridging communication gaps. Embracing challenges with speed and precision, I constantly stretch my limits to enhance team performance. I thrive on exceeding customer expectations and expertly navigate high-pressure scenarios, executing tasks on time with unwavering professionalism. 

Hotel Receptionist

Dann Carton Hotel Barranquilla, Atlantico, Colombia Jun 2017 - Aug 2017

At the Dann Carton Hotel in Barranquilla, I worked as a Hotel Receptionist. My job was to welcome guests, help them check-in and out smoothly, and quickly answer their questions. My work helped keep our 5-star service rating. Every day, I got to meet new people and solve problems, making guests' stays better and maintaining our great reputation.

Bilingual Representative

Sitel Colombia

Nov 2020 - Nov 2021

As a Bilingual Representative at Sitel Colombia, I navigated the world of customer service with prociency in two languages. I eectively resolved client queries, fostered positive relationships and contributed to the company's success in maintaining high customer satisfaction rates. This role presented dynamic encounters with diverse clientele and a rewarding journey of problem-solving and relationship building.

Bilingual Representative

IGT SOLUTIONS

Dec 2021 - Jan 2023

In my role as a Bilingual Representative at IGT SOLUTIONS, I served American Airlines' diverse clientele with top-tier customer service. I streamlined customers' travel experiences and resolved complex issues. My contribution played a pivotal role in elevating customer satisfaction ratings, turning challenges into opportunities.

Bilingual Interpreter

Teleperformance

Jan 2023 - May 2023

In my job as a Bilingual Interpreter at Teleperformance, I used my Spanish and English skills to help people communicate. My role was important in sorting out problems and making our customers happy. It was a great chance to use languages to bring dierent cultures together.

Middle School Degree

Dr. Vicente Lecuna Maracaibo, Venezuela 2007 - 2013

Bilingual Citizen

C.E.V.A.Z

English for Business And Entrepreneurship

The University of Pennsylvania

Administrative Assistant

I.N.C.E.S