Erika Diaz

Modern Languages Professional with a career defined by adaptability and leadership in dynamic environments. My experience ranges from optimizing international logistics processes—leveraging platforms such as Freight Optimizer for tracking, data entry, and gathering critical shipment information—to the strategic management of digital communities. Bilingual in English and Spanish, I specialize in bridging the gap between operational efficiency and effective communication, consistently maintaining Customer Satisfaction (CSAT) scores above 90%.

End-to-End Logistics & Supply Chain: Expertly managed the full lifecycle of international shipments, utilizing Freight Optimizer for real-time tracking, data aggregation, and seamless coordination of complex BOL and customs documentation.

High-Impact CRM & Customer Success: Mastered CRM system management to meticulously document interactions and resolve high-level escalations, consistently maintaining a top-tier CSAT score of +90% in bilingual (English/Spanish) environments.

Operational Excellence & Project Leadership: Proven track record in optimizing administrative workflows, including accounting support and delivery coordination, by applying critical thinking and agile problem-solving to drive business efficiency.

Bachelor of Arts in Modern Languages | Universidad ECCI, Bogotá | 2015 – 2022

Core focus on bilingual communication, professional translation, and linguistic management within corporate environments.

High School Diploma | Santa Luisa School, Bogotá | 2008 – 2014