Fabian Betancourt

I am an enthusiastic, self-motivated, reliable, responsible and hard working
person. I am a mature team worker and adaptable to all challenging situations. I
am able to work well both in a team environment as well as using own initiative. I
am able to work well under pressure and adhere to strict deadlines

Team Leader Sep 2021 - Feb 2022
EL&N London, Dubai, UAE
Managing the day-to-day activities of the team.
Motivating the team to achieve organizational goals.
Developing and implementing a timeline to achieve targets.
Delegating tasks to team members.
Conducting training of team members to maximize their potential.

Quality Analyst Aug 2020 - Sep 2021
AMAZON, Bogota
Detail and data accuracy skills.
I was able to find trends based on audit output and aggregate audit data
based on the audit.
I have to be able to identify root cause, work with Support
Engineers/Developers to fix errors and prevent recurrence of the identified
errors.
Analyze and provide objective, actionable feedback based on the trend
surfaced.

JW Marriott, Bogota
Provide General services for guests in house as room service,
wake up calls, chatting online through Marriott mobile app and
specific or general concerns.
Keep a record about all the concerns and complaints of our guests in
order to improve their experiences.
Provide administrative support services to quality manager

High School Jan 2004 - Dec 2012
Liceo Damfus, Bogota

College Jan 2014 - Jul 2017
Fundacion Universitaria Los Libertadores, Bogota