Fabian Zabaleta

Cloud Support Engineer and final semester computer engineering student. Over 7 years of experience in remote and onsite technical support, from server-side troubleshooting, cloud management, networking, tier two support, and 2 years of experience in Cloud support and infrastructure. 

Interested in leading IT teams, support and manage Cloud infrastructure where I can understand and evaluate business processes, customer needs, as well as modeling projects to implements better technologies and improve operations and problem solving. 

Cloud Support Engineer and final semester computer engineering student. Over 7 years of experience in remote and onsite technical support, from server-side troubleshooting, cloud management, networking, tier two support, and 2 years of experience in Cloud support and infrastructure

Technical Support engineer for level 2, Providing support for the cloud infrastructure to clients in countries where the company works patching automation hardening, logical and physical support for Colombia, servers running AWS and Azure instances, Active directory and network development projects with Cisco. 

As achievements, ensuring overall system and server uptime, availability, reliability, and security, and the start of plans for information security improvements