Felipe Lopez

• Bilingual tracking agent in charge of follow important loads and Backoffice support to a logistics company on US. 

• Providing active assistance to carriers, brokers, drivers and customers regarding the load assigned, billing process, invoices, rate confirmation, appointment setter with facilities and all the communication between customers and brokers. 

• Management of sensitive information.

WORK EXPERIENCE 

Mar. 2022 – Aug. 2022 TELEPERFORMANCE Bogotá, Colombia 

• Bilingual agent in charge of handling clients for an American bank, dealing with credit card fraud situations, tech issues with the app or the web page. 

• Providing active assistance in any difficulties that the customer may experience with the credit card, balance, billing cycle, transactions, rejections and fraud. 

• Customers Documentation management 

Aug. 2022 – Aug. 2023 Lean Solutions Group Logistics Coordinator • 

• Bilingual tracking agent in charge of follow important loads and Backoffice support to a logistics company on US. 

• Providing active assistance to carriers, brokers, drivers and customers regarding the load assigned, billing process, invoices, rate confirmation, appointment setter with facilities and all the communication between customers and brokers. 

• Management of sensitive information.

EDUCATIONAL 

2007 - 2012 Soacha Cundinamarca - BASIC ELEMENTARY SCHOOL Almirante Padilla Military School

2013 - 2018 Soacha Cundinamarca TECHNICAL BACHELOR Almirante Padilla Military School 

2016 - 2018 INTERNACIONAL TRADE TECHNICIAN Soacha Cundinamarca SENA