Geovanni Tonguino

Geovannix | Founder & Lead Web Developer Jun 2023 - Present

• Founded and lead a web development and digital marketing agency.
• Specialized in creating custom websites tailored to clients' unique needs.
• Managed digital marketing efforts including SEO, social media management, and content creation.
• Delivered user-friendly, responsive designs ensuring outstanding performance across all devices.

Webhelp | Operations Supervisor Dec 2022 - Present

• Directed a team of 15 sales professionals, guiding daily activities and achieving sales targets.
• Executed strategic initiatives to enhance sales efficiency and maintained high-quality standards.
• Conducted regular performance assessments and provided constructive feedback and coaching.
• Fostered cross-departmental collaboration to optimize sales processes and enhance customer satisfaction.

KM2 | Trainer April 2021 - Sept 2022

• Developed and executed training programs for 25-40 sales agents at Centurylink and Santander Bank.
• Utilized engaging instructional methodologies to ensure effective comprehension and retention.
• Implemented assessments to evaluate training efficacy and adjusted content to optimize learning outcomes.
• Provided personalized feedback and guidance, fostering professional growth and refining sales skills.
• Collaborated with subject matter experts to update and refine training materials in line with industry trends.

Education

• Currently studying Social Communication at UNAD.
• High School Diploma from IED Rodrigo Lara Bonilla (2006).

Certifications

• TKT Teaching Knowledge Test.