jaafar darwish

I am a dedicated and results-driven professional with nearly two years of invaluable experience in the field of sales, honed during my tenure at Sutherland in two high-impact campaigns, representing AT&T and McAfee. My time at the call center equipped me with exceptional communication skills, a knack for building rapport with customers, and a proven ability to meet and exceed sales targets. I am excited to leverage my expertise as I transition into the role of a Sales Development Representative at Staffaro, where I am eager to contribute my skills and drive to further the company's success.

As a seasoned professional with a diverse background, I've cultivated a wealth of experience across various roles. During my tenure at Sutherland, I served as a Customer Success Specialist, contributing to both the AT&T and McAfee campaigns. In the AT&T project, I provided exceptional customer support, excelling in internet, fiber optic, mobile, streaming, and cable services, consistently exceeding sales quotas. My work with McAfee involved managing escalated complaints, nurturing long-term customer relationships, and promoting subscriptions and protection plans. In addition to my call center experience, I also demonstrated strong leadership as a Restaurant Manager at Carima Restaurant and as a Supermarket Manager at Khayat Supermarket, where I optimized operations and implemented strategies to boost sales and enhance customer satisfaction. My career journey also took me into the realm of 3D modeling at Rubicon Group Holding, where I contributed to various projects, showcasing my creativity and attention to detail. My skill set encompasses customer service, stakeholder engagement, solution selling, and lead generation, making me a versatile candidate ready to excel in a Sales Development Representative role

My academic training at Sutherland, while working with AT&T and McAfee, provided me with invaluable real-world experience in the fields of customer support and sales. During my time at Sutherland, I gained a deep understanding of AT&T's diverse services, including internet, fiber optic, mobile, streaming, and cable offerings. This experience allowed me to develop advanced troubleshooting skills and hone my communication abilities to effectively assist customers with their inquiries, concerns, and product purchases.

Working with McAfee, I further expanded my skill set by handling high-level complaints and focusing on customer retention strategies. I learned to promote subscriptions and protection plans to safeguard computers from malware, providing clients in Canada, the USA, and the UK with top-notch support.