Jaider Gutierrez

I am a dedicated Senior Technical Support Specialist with over 5 years of experience in international companies, excelling in customer support, team management, and training. My expertise spans resolving complex issues, leading training initiatives, and improving team efficiency through SMART goal-setting. I have a proven track record in escalations management and have co-led teams to achieve a 20% performance improvement.

I am passionate about promoting workplace inclusion, with experience in developing inclusive policies and guidebooks. I thrive in fast-paced environments where customer satisfaction and operational excellence are key priorities.

Fluent in English and Spanish, with intermediate French proficiency, I am always eager to learn and adapt. I am looking for opportunities to leverage my leadership and technical expertise in a role that values continuous improvement and teamwork.

I have over 5 years of experience in technical support, customer service, and training for international companies. In my most recent role as a Product Support Representative III at Medtronic, I was responsible for improving team performance by 20% through effective goal-setting and leading high-priority escalations. I also designed training programs for new hires and was actively involved in promoting workplace inclusion and well-being.

Prior to this, I worked as a Customer Service Healthcare Specialist at Sutherland, where I supported patients with their healthcare plans, achieving top KPIs in customer satisfaction and efficiency. At Teleperformance, I served as a Lead Trainer, Floor Support, and Tech Support Specialist, consistently exceeding performance targets and playing a key role in troubleshooting, supervising, and training new hires.

I also gained valuable experience at Foundever Sitel, assisting customers with Lexmark printer issues, which enhanced my problem-solving and customer communication skills. I’m bilingual in English and Spanish, with ongoing studies in French.

This diverse background has given me the tools to excel in fast-paced environments, ensuring both customer satisfaction and team success 

Licenciatura en lenguas modernas con énfasis en educación