Jaime Manjarres

After holding leadership positions for
most of my life (during military service,
college projects, and other jobs) I seek to
further develop myself in this field by
demonstrating my ability to manage and
guide other people to be the best version
of themselves, work with others to reach
a common goal together is one of the
most rewarding experiences I have had
throughout my life, and one of the
activities that I am most passionate about.

TECHNICAL SERVICE AGENT
SUPERVISOR
VISE LTDA |
AGO 2015 - JUN 2016
TELEPERFORMANCE | 

AGO 2019 - NOV 2020

Receive calls regarding issues with the services or the
products offered by the company, looking for a
resolution for the customers and their issues.
Comply with quality standards and reach metric goals
monthly.
Bilingual

SUPERVISOR
VISE LTDA |
AGO 2015 - JUN 2016
TELEPERFORMANCE |
AGO 2019 - NOV 2020
TELEPERFORMANCE |
NOV 2020 - APR 2022

Responsible for the delivery of the Key Performance
Indicators (KPI) of the immediate team, including the
parameters of quality, productivity and compliance .
Presentation of reports to the client and bosses on a
daily basis.
Guide and encourage the development of agents so that
they can perform positions of higher responsibility as
backups or potential candidates for the position. 

Bachillerato en el EN Camilo torres