Jony Florez Alvarez

Passionate about technology, mathematics, proactive person who loves to learn more every day. my motto is "never give up, you can do it"

I have experience in both customer service and maintenance assistance, allowing me to develop a strong problem-solving mindset and an ability to support clients effectively. My current role in customer service has strengthened my communication skills, empathy, and ability to provide solutions that enhance customer satisfaction and trust.

Previously, I worked as a maintenance assistant, where I led a team of mechanics to ensure optimal machine performance. This experience helped me develop leadership, teamwork, and analytical skills. I am also proficient in Office tools and personnel management, and I have a strong passion for technology, continuously integrating new knowledge into my daily work.

I consider myself a proactive and persevering professional, always looking for innovative solutions to challenges, whether in technical or customer-oriented environments.

Maintenance Assistant
MCM COMPANY | Oct 2022 - Feb 2023
I play the role of maintenance assistant in charge of a group of mechanics with the objective of having the machines in optimal conditions, creating more efficient paths when looking for a solution to a problem.

Customer Service
Xtendo Group | May 2024 – Present day
I work in the customer service area, focusing on offering excellent customer service, supporting our clients in times of difficulty. My goal is to ensure that each client feels heard and supported, creating effective solutions that improve their experience and trust in our services.

Technologist in electromechanical systems