JOSE DANIEL GARZON MADRID

I am an Agricultural engineer, with a strong passion for both technology and customer service. Previously, I worked as a bilingual customer service representative, gaining valuable experience in the financial, telecommunications, and technology sectors. My responsibilities involved assisting customers in resolving their queries and providing technical support.

However, I recently decided to shift my career focus and delve into the world of software testing. Recognizing the growing importance of quality assurance, I embarked on a journey to learn about manual testing methodologies. Currently, I am exploring various testing techniques, test case design, and defect management to ensure the delivery of reliable and robust software products.

My background in agricultural engineering has taught me to be detail-oriented, analytical, and thorough, qualities that I believe will serve me well in the field of software testing. As I continue to learn and grow, I am excited to contribute my skills and knowledge to ensure the development of top-notch software solutions in the technology industry.

Bilingual Call Center Agent, Intelcia, December 2022 -- April 2023

In my role as a Bilingual Call Center Agent, I am responsible for efficiently resolving customer inquiries and providing technical support for home internet and television services. I ensure that customers' questions are addressed promptly, and I offer assistance to ensure smooth and seamless usage of the provided services.

Bilingual Call Center Agent, Teleperformance, August 2022 -- November 2022

Work as an interpreter.
As a Bilingual Call Center Agent, my main responsibilities include skillfully resolving customer inquiries, providing thorough assistance in cases of fraud, and effectively handling disputes related to credit cards. I am committed to addressing customers' concerns promptly and ensuring that they receive the necessary support and guidance during challenging situations, particularly concerning credit card security and dispute resolution.

Agriculture Engineering, Universidad de Ciencias  Aplicadas y Ambientales U.D.C.A., January 2014 -- April 2020, Bogotá, Colombia

General Advanced English, Open Hearts Language Academy O.H.L.A., January 2022 -- June 2022, Orlando, Florida, USA