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JOSE DANIEL GARZON MADRID

JOSE DANIEL GARZON MADRID

Manual Tester

Tecnología / Internet

Bogotá, Bogotá D.C.

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Acerca de JOSE DANIEL GARZON MADRID:

I am an Agricultural engineer, with a strong passion for both technology and customer service. Previously, I worked as a bilingual customer service representative, gaining valuable experience in the financial, telecommunications, and technology sectors. My responsibilities involved assisting customers in resolving their queries and providing technical support.

However, I recently decided to shift my career focus and delve into the world of software testing. Recognizing the growing importance of quality assurance, I embarked on a journey to learn about manual testing methodologies. Currently, I am exploring various testing techniques, test case design, and defect management to ensure the delivery of reliable and robust software products.

My background in agricultural engineering has taught me to be detail-oriented, analytical, and thorough, qualities that I believe will serve me well in the field of software testing. As I continue to learn and grow, I am excited to contribute my skills and knowledge to ensure the development of top-notch software solutions in the technology industry.

Experiencia

Bilingual Call Center Agent, Intelcia, December 2022 -- April 2023

In my role as a Bilingual Call Center Agent, I am responsible for efficiently resolving customer inquiries and providing technical support for home internet and television services. I ensure that customers' questions are addressed promptly, and I offer assistance to ensure smooth and seamless usage of the provided services.

Bilingual Call Center Agent, Teleperformance, August 2022 -- November 2022

Work as an interpreter.
As a Bilingual Call Center Agent, my main responsibilities include skillfully resolving customer inquiries, providing thorough assistance in cases of fraud, and effectively handling disputes related to credit cards. I am committed to addressing customers' concerns promptly and ensuring that they receive the necessary support and guidance during challenging situations, particularly concerning credit card security and dispute resolution.

Educación

Agriculture Engineering, Universidad de Ciencias  Aplicadas y Ambientales U.D.C.A., January 2014 -- April 2020, Bogotá, Colombia

General Advanced English, Open Hearts Language Academy O.H.L.A., January 2022 -- June 2022, Orlando, Florida, USA

Profesionales del mismo sector Tecnología / Internet que JOSE DANIEL GARZON MADRID

Profesionales de diferentes sectores cerca de Bogotá, Bogotá D.C.

Otros usuarios que se llaman JOSE DANIEL

Trabajos cerca de Bogotá, Bogotá D.C.

  • Analista tester

    hace 1 semana

    Inetum Bogota, D.C., Capital District

    Inetum es líder europeo en servicios digitales. El equipo busca analistas para colaborar en la definición de casos de prueba y ejecutar planes de pruebas. · ...

  • QA-Tester

    hace 13 horas

    Omnicom Production Latam Bogota, D.C., Capital District

    En Op estamos buscando un QA Tester con experiencia en automatización y CI/CD para un contrato temporal. Se busca alguien motivado por mejorar la calidad desde el desarrollo y sumarse a equipos colaborativos. · Ejecutar pruebas end-to-end funcionales y de regresión. · Dar soporte ...

  • Inetum Bogota, D.C., Capital District

    Inetum está buscando un Tester Senior De Automatizacion para su equipo en Colombia. · ...