José Herrera

I've been working in the telecommunications industry since I graduated in 2018. I've developed skills that allowed me to be part of the agents with the best performance within the companies.

Mar2023 - Jul2023 

Intake Specialist 

Legal Soft 

Make phone calls/emails and establish first contact with clients Handle customer intakes and process funding requests Provide information about our products, and services, and explain contracts Obtain documents from law firms Document and update customer records based on interactions

 Ene2022 - Jul2022 

Supervisor De Operaciones

 Webhelp

 In charge of personnel management, coaching sessions, and administrative tasks, I oversaw a 15 agents team that was not the best performer, after some work, taking care of and improving the performance in absenteeism and KPIs, it became one of the best-performing teams of all in the campaign and even the company, 3 of my agents were promoted to SMEs and helped provide floor support. 

Feb2021 - Nov2021

 Customer Service Representative

 Teleperformance 

In charge of giving customer service needed to resolve the customer's issue so they could get back to the platform as usual.

Ene2017 - Nov2018 

Técnico En Desarrollo De Software

 Sena