José Muñoz

Operations manager with over eight years of experience in the BPO industry, where I led teams, resolved problems, improved policies and procedures, and worked with executive management to implement growth projects. My mission is to manage and improve the day-to-day operations of our company and the compliance of our clients, navigating efficiently and without setbacks.

My core competencies include leadership, sales, management, call center development, coaching and development, data analysis and integrity. Additionally, I have a bachelor's degree in English, which allows me to communicate effectively with clients and collaborators from different countries and cultures. Currently, I am looking for new opportunities in the BPO industry, preferably as an Operation Manager or a similar role, where I can contribute my experience, my passion and my vision

Operations manager with over eight years of experience in the BPO industry, where I led teams, resolved problems, improved policies and procedures, and worked with executive management to implement growth projects. My mission is to manage and improve the day-to-day operations of our company and the compliance of our clients, navigating efficiently and without setbacks.

My core competencies include leadership, sales, management, call center development, coaching and development, data analysis and integrity. Additionally, I have a bachelor's degree in English, which allows me to communicate effectively with clients and collaborators from different countries and cultures. Currently, I am looking for new opportunities in the BPO industry, preferably as an Operation Manager or a similar role, where I can contribute my experience, my passion and my vision

Licenciatura en Bilingüismo 

Diplomado en liderazgo 

Johnn Maxwell Leadership Acadamy