Juan Castellanos

Estudiante activo de administración de empresas de la Universidad Nacional de Colombia 

EXPERIENCE
Apr 2022
Present
CUSTOMER SUPPORT SPECIALIST
ZIMMER BIOMET | Bogota
Zimmer Biomet is a medical provider, the duties
of the position are exclusive management of
corporate customers regarding order requests,
logistics, tracking and deliveries of biomedical
products, handling dual communication through
emails and calls, and handling team work with
warehouses and sales offices the available
inventory and stock of products.
Feb 2021
Apr 2022
BILINGUAL BILLING SUPPORT
CONTACT POINT 360 | Bogota
Assistance through calls to customers in Canada
located on Ontario related with billing issues on
their rental services, protection and maintenance
plans, and cross sales, the assistance was for
Enercare INC Canadian Company
Mar 2020
Oct 2020
BILINGUAL CUSTOMER
EXPERIENCE ADVISOR
SCOTIABANK (GSGLOBALES) | Bogota
Assistance through calls to customers in Canada
in daily banking matters regarding checking and
savings accounts associated with the Scotiabank
group. Financial advice, technical support to
digital channels of the bank, and remote support
with debit cards, online banking, and remote
payments (online or by phone)
Jan 2019
Dec 2019
PROCESS ASSOCIATE
IGT SOLUTIONS | Bogota
Review and assist through email and telephone
with international trips scheduled with an OTA
(Online Travel Agency) owned by the Booking
Holdings group. GDS World span and Fare Logix
system management certification. Worked
together with internationally recognized airlines.
Aug 2018
Nov 2018
CUSTOMER SERVICE
REPRESENTATIVE
SITEL COLOMBIA | Bogota
Customer support and assistance technical
service through chat, support with sales of
intangible services (telecommunications,
internet, telephone, and television) for customers
in the United States linked to the provider COX
company.
Jul 2017
Aug 2018
CUSTOMER SERVICE
REPRESENTATIVE
TELEPERFORMANCE | Bogota
Customer support service through digital and
electronic communication for users of mobile
applications (UBER and UberEATS)

usiness admnistration student at the UNIVERSIDAD
NACIONAL DE COLOMBIA, with good skills and
competencies to work in a team, responsible,
honest, with excellent interpersonal relationships
in his work and academic environments, focus on
an open disposition to continuous learning in his
environments for constant improvement, excellent
skills with Windows operating systems, use of
Office tools and programs and online resources
such as Google documents, excellent command of
the English language in reading, writing, speaking
and listening competencies, assertive
communication, oriented to service and good
performance to generate impacts and verifiable
positive results, experienced in customer service,
technical support, sales, banking, research, and
academic writing.
Moreover, the main labor experience has been in
the customer service field until now, and the entire
background since 2017 has developed professional
skills regarding this line of business in order to
provide satisfactory and kind customer service,
after all, the objective is to keep the clients as
much satisfied as it can be possible, this way, the
customer will have a better concept of the
company and the products or services which are
been paid for.
Additional to the aforementioned, with capacities
to reflect the knowledge acquired in their
economics studies to apply it in their labor
environment related to the management of
resources and personnel, execute tasks efficiently,
follow-up and supervision of logistics processes,
and administrative, collections and payment
collection, negotiation and settlement of
agreements, back office support, among other
functions, with the aim of obtaining profitability
and upward and efficient productivity.