Juan Gabriel Otalvaro Echeverri

"As a committed, social person with a great capacity to contribute ideas, I find my passion in working with a deep sense of belonging and responsibility. I firmly believe in the importance of collaborating as a team, since I believe that the exchange of perspectives enriches any project My ability to generate innovative and creative ideas drives me to seek original solutions to the challenges that arise.In addition, I enjoy human contact and I feel motivated to contribute positively in the work environment and in the community in general.My commitment and dedication They are values ​​that guide my daily work, always seeking to exceed expectations and achieve results that benefit everyone involved."

ACCION PLUS S.A CUSTOMER CONTACT CENTER ADVISOR - TIGO MOBILE COLOMBIA RESPONSIBILITIES: Telephone assistance to Tigo mobile users. Documentation and escalation of incidents, as well as remote technical support to troubleshoot hardware and software errors in mobile devices. (From December 2013 to March 2014)

ASM TECHNOLOGY COMPUTER EQUIPMENT SUPPORT AND MAINTENANCE

RESPONSIBILITIES: On-site technical support, user and company support, preventive and corrective maintenance of computer equipment and printers, cartridge and toner refills, software installation, remote assistance, antivirus and operating systems, management of Office 365, configuration and maintenance of data networks and cabling. (From March 2015 to April 2018)

AMAZON COLOMBIA S.A.S VIRTUAL CUSTOMER SERVICE AGENT 

RESPONSIBILITIES: English-language customer service representative, handling calls, emails, and chats. Providing detailed and up-to-date information about the company's products and services, advising customers in their purchasing decisions. Recording and documenting customer inquiries and issues for follow-up and resolution. (From October 2021 to July 2021)

TELEPERFORMANCE STRIPE BILINGUAL ENGLISH AGENT B2 

RESPONSIBILITIES: Customer service agent in a company dedicated to online payment processing. Providing objective and quick solutions to customers with payment-related problems, transactions, and banking deposits through calls, chats, and email. (From December 2021 to April 2022)

24/7 AI COLUMBIA SPORTSWEAR COMPANY BILINGUAL ENGLISH AGENT B2 

RESPONSIBILITIES: Customer service agent in a company dedicated to online sales of sports clothing. Providing detailed and up-to-date information about the company's products and services, advising customers in their purchasing decisions. Recording and documenting customer inquiries and issues for follow-up and resolution. (From August 2022 to February 2023)

EDUCATIONAL BACKGROUND 

ELEMENTARY EDUCATION: Monseñor Diego María Gómez School, 1997

SECONDARY EDUCATION: Maestro Pedro Nel Gómez High School, Academic Bachelor, 2004 UNIVERSITY: Pascual Bravo Technological Institute, Aircraft Maintenance, 5th Semester

ACQUIRED KNOWLEDGE

Library Management, Pilot Public Library, Medellín, 80 hours

Airport Physical Security Course, Colombian Air Force, Rionegro Antioquia, 2006

Airport Security Program, Center for Aeronautical Sciences Studies, 70 hours, Bogotá DC, March 2008

Air Safety Secretariat Program (PRISSA), Center for Aeronautical Sciences Studies, 70 hours, Bogotá DC, May 2008

Handling of Dangerous Goods for Aviation Course, A&G Security, Medellín, October 6, 2008

Basic Introductory Surveillance Course, Prosin Security Academy, Medellín, October 8, 2008

Basic Course in Aeronautical Information AIS-COM-MET, Center for Aeronautical Sciences Studies, 1360 hours, Bogotá DC, March 2013

Basic Course in Aeronautical Information AIS-SMS Ground Operations, Center for Aeronautical Sciences Studies, 1200 hours, Bogotá DC, August 2013

German Language Levels (A1-A2) Common European Framework, Blendex Language Academy, October 24, 2014

English Language Proficiency

Basic Introductory Surveillance Course, Prosin Security Academy, Medellín, October 8, 2008 

Basic Course in Aeronautical Information AIS-COM-MET, Center for Aeronautical Sciences Studies, 1360 hours, Bogotá DC, March 2013 

Basic Course in Aeronautical Information AIS-SMS Ground Operations, Center for Aeronautical Sciences Studies, 1200 hours, Bogotá DC, August 2013 

German Language Levels (A1-A2) Common European Framework, Blendex Language Academy, October 24, 2014