Julian Lema

I am a versatile professional with over six years of experience in data entry, document management, and customer support across diverse industries. I have successfully managed high-volume data projects, ensuring regulatory compliance and precision—from overseeing visa and eVisa documentation at Document Advisor, Inc. to resolving complex account issues at PayPal North America and optimizing data processes in healthcare at United Health Care. Additionally, I have contributed to the emerging Web3 space through testnet application testing, on-chain data validation, and community engagement. My technical expertise also extends to web development, where I designed and developed websites and managed Shopify stores, ensuring robust security and a seamless user experience. With strong analytical abilities, excellent communication skills, and a keen eye for detail, I excel in remote work environments and am committed to leveraging technology to streamline operations and enhance customer satisfaction.

Customer Service Agent | Document Advisor, Inc.

Provided support via email and WhatsApp using Intercom, addressing client inquiries and troubleshooting issues effectively. Resolved questions, escalated complex cases, and managed documentation requests and reviews to ensure clients received timely assistance. Maintained high service standards, ensuring that all communications were clear, concise, and aligned with company protocols.

Customer Service Agent | United Health Care

Managed databases and performed data entry tasks in the healthcare sector, handling sensitive information with high accuracy and security. Utilized digital tools to update and organize records, ensuring data integrity and confidentiality. Collaborated with internal teams to enhance customer support efficiency through effective document management.


Customer Service Specialist | PayPal North America

Handled inbound calls from customers, addressing account-related issues and troubleshooting problems with PayPal services. Reviewed and analyzed customer documentation, ensuring accurate identity verification, secure financial transactions, and adherence to internal protocols. Quickly mastered new tools and processes to enhance support efficiency and deliver a high-quality customer experience. Collaborated with cross-functional teams to escalate and resolve complex issues, consistently upholding security and compliance standards.
 

Celmira Bueno de Orejuela (CBO) Technical High school degree, Computer Science and Electricity


Acquired foundational knowledge in computer science, basic programming, and electrical systems. Developed problem-solving and analytical skills relevant to technology-driven fields