Karen Cortes

Professional Experience 
Insurance Representative – Asurion – USA Insurance Accounts | April 2025 – Sept 2025 Managed claims and customer support processes for property and electronic insurance policies.- Collaborated with underwriters and brokers to resolve complex cases and ensure policy accuracy. Utilized CRM platforms and Microsoft Office Suite for daily reporting and case documentation. Achieved high client satisfaction scores through effective communication and problem-solving.
Insurance Support Specialist  Everise (Humana Insurance Accounts) Remote – USA Health Insurance | October 2024 – Jan 2025- Processed and maintained client health insurance accounts (Humana), ensuring compliance with U.S. insurance regulations. Applied Microsoft Office Suite, Teams, Outlook, and Salesforce for data management and reporting. Provided bilingual customer service (English/Spanish), supporting both internal teams and external clients. Enhanced efficiency by identifying gaps in workflows and proposing process improvements. 
Sales Executive  Various Companies Colombia | 2023 – 2025 Developed sales strategies to increase revenue and maintain strong client relationships.- Delivered presentations, handled negotiations, and supported clients through onboarding processes.- Strengthened communication and persuasion skills while exceeding monthly sales targets.

Bachiller y formacion de conocimientos linguisticos (ingles)