Karina Chauvet

As an executive assistant, I specialize in the administration and coordination of internal and external processes and projects, working directly with the CEO and senior executives.
My communication and problem-solving skills allow me to perform with a high level of efficiency.

Executive Assistant / Human Resources assistant

Sophilabs Inc.                                                                                         September 2022 - USA - Remote

• Administrative coordination of internal and external processes and projects.
• Administration of the CEO and CTO's agenda and e-mails (meetings, trips and interviews).
• Administrative and strategic support to the CEO and CTO in meetings and in all their tasks.
• Database administration.
• Preparation of presentations, drafting of reports, letters and confidential documents.
• Internal budget management
• Logistics management and planning (suppliers and employees).
• Process monitoring and systems improvement to ensure the overall functioning of the company's assets 
• Administration and evaluation of IT resources to determine their effectiveness.
• Administration of payroll records 
• Onboarding / Offboarding
• Development and implementation of HR programs (awards, recognitions, cultural calendar, monthly newsletter, among others).

Customer Service Representative

Ubiquity                                                                                May 2022 - August 2022 - USA - Remote

• Answered incoming calls, assisting affiliates with a high level of accuracy and efficiency.
• Updated account information such as payment options and address or phone number changes.
• Responded to inquiries regarding mailings sent out periodically by the company.
• Made concise and detailed entries regarding member records.
• Submitted mailing requests for beneficiaries, such as identification cards
• Informed clients about the operation of the plan, including benefits, cost sharing and coverage levels in different countries.
• Investigated discrepancies in the activation of their credit cards.
• Was responsible for maintaining a high level of call quality to customer standards
• Utilized knowledge acquired during training to resolve customer issues in a calm, friendly and efficient manner.
• Achievements: Participated in a project to reduce call times from 6 minutes to 4 minutes while maintaining quality and optimal results for each customer.

Executive Assistant

DC Architecture and Design SAS                                  March 2021 - April 2022 - Colombia - Remote

• Provided support to the Chief Operations Officer with his daily schedule, attending to prioritize.
• Maintained a to-do list, ideas and projects mentioned by the COO and reviews them with him on a regular basis.
• Tracked projects, analyzed budgets, dealt with suppliers, performed quality control and coordinated delivery logistics.
• Organizes logistics for visitors, executives and client portfolio.
• Assisted in coordinating events for the COO when necessary.
• Planned, coordinated and executed events for business and personal dinners, social gatherings, high-level client visits, etc.
• Performed research, and labeling correspondence; drafting letters and documents; compiling and analyzing information; initiating telecommunications.
• Answered a high volume of phone calls and maintained contact information.
• Organized and assists in proper preparation for meetings and provided reference information to the COO.
• Facilitated communications for the COO and management team.
• Manages Executive Office correspondence: email, phone calls, postal mail, invitations, etc., including drafting correspondence and coordinating bulk mailings.
• Performs general administrative duties on a daily basis.
• Utilized digital tools to automate tasks such as coordinating appointments and posting content to social media and website.
• Developed visual presentations for products and projects, providing an optimal shopping experience for clients.
• Managed files, performed backups, drafted copywriting, responded to phone and email inquiries, keeping the database up to date.
• Accomplishments: I set clear deadlines for each task and met them to avoid potential problems at any stage of the project.
• I kept myself in constant training to keep up to date with the latest trends in interior design and presentation.
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Executive Administrative Assistant

Gurú SA - Yellow pages                                            Argentina - March 2012 - December 2020 - Remote

• Provided support to the Chief Commercial Officer with his calendar and agenda
• Kept confidential personnel files up to date.
• Assisted management in the preparation of confidential employment and labor relations documents, including but not limited to proposed disciplinary notices.
• Assisted in the hiring and onboarding of new employees, assisting with staffing, including headhunting.
• Recorded weekly sales in company database and cross-referenced information from Excel file to see shortages between database and sales system.
• I would enter vendor invoices for payment - using SAP, making sure the amount was correct, and that there were no inconsistencies in the numbers.
• Prepared monthly sales closings for management meetings, made PowerPoint presentations, maintaining company branding and colors, showing results of past projections and accomplishments.
• I was in charge of a daily cash box for logistics and tax payments.
• Coordinated weekly cleaning services for the branch office.
• Managed the CCO's calendar and planning of his meetings with executives.
• Managed corporate mail, prioritizing responses according to company protocol.
• Updated databases and handled confidential information, prepared reports, drafted letters and managed other documents.
• Managed and coordinated domestic and international travel and event reservations.
• Performed mass mailings and invitations to the company's employees.
• Ensured processes and procedures related to office administration.

High School Degree GED: Diploma, Commercial accountant

Platzi: Certificate in Administrative assistant (2023)

Platzi: School Project Management Specialist certificate (2022 - 2023)